Service Representative Sales Associate
Resume:
ISIAH PRATER
Houston, TX
***********@*****.***
SUMMARY
A results-driven management professional with over 20 years of experience building a loyal customer base to achieve long-term organization sales goals. Background experience as a Customer Service Representative, Satellite Installer and Sales Associate. Skilled in the development of procedures that boost employee morale, productivity and company profits. A solid foundation in risk management, compliance, policies and procedures. A proven ability to coordinate and prioritize responsibilities. Strong skills in sales, building rapport, maintaining confidentiality, training, researching, investigating and resolving complex issues. Strengths include attention to detail, flexibility, reliability, integrity, solid communication, decision making, teamwork, working with a sense of urgency and adapting to change. Exemplary skills:
Leadership Time Management Organization Analytical Thinking Accountability
Critical Thinking Multi-Tasking Confidentiality Interpersonal Empathy
PROFESSIONAL EXPERIENCE
Loves Travel Stop & Country Stores Waller, TX July 2011-Present
Truck Care General Manager
Successfully improve efficiency and increase profits while managing day-to-day operations.
Perform daily managerial duties involving overseeing, directing and coordinating activities around the store to better serve customers
Promote sales growth through merchandise execution and ensure team members are well-trained to deliver world-class service
Maintain the highest possible standards of customer service by recruiting, hiring, training and developing a talented team of retail associates
Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
EDUCATION /TRAININGS/CERTIFICATES/LICENSE
GED, Houston Community College, Houston, TX
Certificate, Texas All- Lines Adjuster Pre-Licensing Course,
Dream Team 3 Adjusting Academy, Ennis, TX
Adjuster Licenses, TX (Resident)
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