PROFILE OF

SHANINE PATIENCE

RESERVATIONIST/RECEPTIONIST

I am a keen, hardworking and reliable

individual, always eager to learn new things.

I work well under pressure and I believe that

with self-discipline, hard work and positivity

everyone can obtain success.

CONTACT

Home address 13 Riverton Road Victoria

Park Somerset West

Postal address S.A.A

Phone 083-***-****

Alternative 081-***-****

Email adxwif@r.postjobfree.com

Gender Female

D.O.B 02 November 1998

P.O.B Bellville / Cape Town

Citizenship South African

Marital Status Married

Dependents None

Religion Christian

Id Number 981***-****-***

Languages English and Afrikaans

Health Excellent

Driver’s License Code 8 License

REFERENCES

Klaus Ahlers – Ops Manager 071-***-****

Deidre Williams - 074-***-****

Clinton Stewart - 064-***-****

EDUCATION

Tuscany Glen High

2012 - 2016

English HL, Afrikaans FAD, Mathematics Literacy, History, Life Orientation,

Geography

Boland College / Stellenbosch

Hospitality and Catering services (N4, N5 N6 Certificate) 2017

Applied Management N4

Catering theory & Practical N4

Nutrition and Menu Planning N4

Sanitation and Safety N4

2018

Applied Management N5

Catering theory & Practical N5

Food and beverage service N5

Entrepreneurship and Business Management

N4

2018

Applied Management N6

Catering theory & Practical N6

Communication and Human Relations N6

Computer Practice N4

2022

First Aid Training (2 day course)

Level 1

SKILLS

Communication, Computer Skills - MS Office (Word, Excel), Customer Service, Patience, Fast learner, Team work

WORK EXPERIENCE

Receptionist - Asara Wine Estate & Hotel (Stellenbosch) – 5 Star Part-time: (Due to studies) - 12 October 2018 – 30 November 2018 Permanent: 1st December 2018

Operate the switchboard, screen calls

Compose emails, forward to necessary departments/ answer on behalf of departments.

Guest check ins and checkouts (Local & International)

Writing, filing & sending early/late Shift Reports

Preparing departure guests invoices and arrival guests pro-forma invoices

Prepping for the following days arrivals

Making reservations when needed (website, walk ins, phone calls etc.) for Accommodation and Restaurant (invoicing as well)

Make reservations for guests outside of the Company when requested – eg. Spa, Restaurant, Wine Tastings, Golf or Transfers and tours etc.

Trained new Receptionists

ADDITIONAL FOR COMPANY: YEAR 2020

Filing for Accounts, Finance and HR department during Lockdown 2020

Reservationist – Promoted

Asara Wine Estate & Hotel – 5 Star

Start Date: 15 November 2021 – Current

Work with Protel booking system

Make reservations for individual bookings, groups (international & local)

Responds to and makes booking from travel agents and OTA’s

Know the rooms of the hotel, the layout and location

Communicate necessary bookings to the front desk

Daily correspondence for front desk

Process deposits on reservations

Prepare confirmation letters and process cancellations as well as modifications

Quoting rates to guests via telephone, email or directly.

Allocating rooms accordingly

Creating pro-forma invoices for guests who need to settle accommodation before checking in.

Following up on payments

Work booking.com, Agoda and Expedia, Hotelbeds

Reconciling statements from booking.com and Expedia as well as the outsourced companies.

Maintaining a neat and clean environment

Assisting Reception when in need

Contact this candidate