Executive Assistant Customer Service

Latricia Lofton - Best

Brooklyn, NY, ***** +1-718-***-****

********@*****.***

Professional Profile

●Seasoned sales manager with several years of sales experience across multiple channels (retail, cell phone sales) and industries (person to person, business to business sales) as a goal-driven, results oriented, team building and bonding leader.

●Led successful sales teams in two wireless giants (T-Mobile and Verizon) and seeking to land a Sales and Services oriented position that will allow me to utilize my current skills as well as gain new ones.

EXPERIENCE

Program Manager - Green Initiative Mar 2021 - Jan 2022

East New York Restoration LDC, Brooklyn, NY

●Led a small and dedicated team of local "Green Warriors" who took ownership of the upkeep of community gardens and parks.

We helped open seven community gardens, all of which are currently thriving.

●Managed marketing of environmental initiatives through social media, grassroots campaigning, word-of-mouth through staff engagement and community-led events.

●Partnered with small businesses in the East New York/Cypress Hills section of Brooklyn in organizing "green" centered community events, raising awareness of green spaces in underserved communities.

●Assisted local businesses in keeping their businesses carbon free as possible, enhancing operational results, educating on green initiates offered but the city and state.

This resulted in a 75% retention rate in my program portfolio.

District Sales Manager Nov 2020 - Present

Verizon Wireless, Brooklyn, NY

●Coached and mentored a small team of store managers within a set region of Verizon's catchment area, resulting in a sharp increase in achievement of reaching targeted goals.

●Maintained solid connections with key staff at all stores in my district, promoting a strong culture of unity where employees were rewarded and promoted from within.

My district is in the top five for sales in all of Brooklyn market.

●Onboard all new store management, training them on company culture, tried and true sales techniques, and setting all new hires up for success.

●Delivered financial results based on key performance indicators by exceeding daily sales quota with aggressive sales attitude

●Ensure everyone is providing a high level of excellent customer service.

Store Manager Jul 2016 - Oct 2020

WIRELESS VISION/T-MOBILE, Brooklyn, NY

●Managed bi-weekly store events to drive sales, engaging the surrounding community, keeping staff motivated and wanting to succeed, and making my store part of the fabric of the neighborhood

●Trained store staff to evaluate needs and be prudent with going above and beyond upselling products, features and benefits.

●Seven months in a row, my store was number 1 in the Brooklyn region, outselling stores in areas with much higher traffic.

●Key performance indicators showed my staff exceeded daily sales quota with aggressive sales attitude and staying win contact with clients creating lasting relationships.

Executive Assistant May 2015 - Jul 2016

CHEN PLANNING CONSULTANTS, New York, NY

●Served as the right hand of the owner and chief operating and executive officer of Chenn Consultants, managing, and directing almost every aspect of her life: calendar management, gatekeeping, scheduling, and a host of other administrative task.

●Streamlined operations by building systems to improve communication between executive/client, impacting her overall bottom-line by over 85%.

Fewer miscommunications and ease of contact with CEO resulted in increased revenue.

EDUCATION

GENERAL EQUIVALENCY DIPLOMA 1994 - Jun 1998

FRANKLIN K. LANE, Woodhaven, NY

SKILLS

Expert in: Sales, Microsoft Office, Sales Management, Staff Management, Customer Service, Office Management, Administrative Management, Retail Sales

Intermediate in: Adobe Suite, Google Analytics

VOLUNTEER

Development Assistant Jan 2017 - Present

WBAI Radio

I've been volunteering with WBAI radio. public radio station that has no corporate sponsorship and is owned by everyday people, for over five years, assisting them fulfill their pledges, helping them at events with management of volunteers, set-up and breakdown, and so much more.

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