JEFF HILL

***** *. ********** ****

Florence, AZ 85132

480-***-****

adxwhk@r.postjobfree.com

OBJECTIVE

Over 10 years of experience in the Point of Sales Industry as a Repair Technician, Field Service Engineer, and IT/Desktop Support Technician. Highly adaptable in fast paced environments. Seeking a position that will allow me to utilize my skills in management, electronics, hardware, networking, troubleshooting, research, training, mentoring, quality control and break/fix skills to their fullest potential.

SKILLS/Operating Systems

Computer hardware/software installation and configuration

Windows XP/Vista/7/8/10

MS Office XP/2010/2013/2016/365

Internet Explorer, Google Chrome, Microsoft Edge

Active Directory, Cisco AnyConnect VPN

Hardware Rack and Stack, Cable Management

ServiceNow, SCCM/MECM and Asset Tracker

PROFESSIONAL EXPERIENCE

Desktop Support Technician April 2022 – Current

Northrup Grumman (eXcell/WWTS – Contractor) Chandler, AZ

Provides support for email, enterprise applications, computer provisioning, VPN and other services.

Assists with the installation, configuration, and ongoing usability of laptop computers, peripherals and software standards and guidelines.

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Logs all customer requests and updates calls utilizing the designated call handling and tracking system.

Provides HelpDesk, Deskside and Walkup hardware, and software support as needed.

Dell Certified Repair Technician, HP Certified Repair Technician

Desktop Support Technician June 2021 –April 2022

Magellan Healthcare (GTN Technical Staffing - Contractor) Phoenix, AZ

Image Dell & Microsoft laptops and desktops using LightTouch Software.

Using Asset Tracker software to help keep track of assets entering and leaving the Depot daily.

Shipping assets to customers, processing returned equipment. Using Active Directory to remove User accounts.

Using SCCM to remove assets from the domain and pushing down software to machines.

Using ServiceNow to open, update and close tickets. Making and receiving phone calls to and from users about their equipment status.

Integration Technician Level 2 June 2020 – May 2021

Apple Datacenter (Volt Workforce Solutions – Contractor) Mesa, AZ

Performed Hardware Rack and Stack, cable management and cable labeling for all Server Racks.

Assist with Staging of Assets for the next day’s workload.

Assist with Mentoring and Training of New Employees.

Perform Inventory of all Toolboxes to ensure that all necessary tools are accounted for and adequately stocked daily.

Pc Technician Level 1 Jan 2020 – Mar 2020

Tech Data (Kelly Services – Contractor) Chandler, AZ

Performed Hardware Rack and Stack, cable management and cable labeling for all Server Racks.

Hardware Configuration of Cisco UCS 200, 220 and 240 Blade Servers

Installed Hard Drives into Hard Drive Carriers, Applied all labels to HDD’s & Chassis.

Prepared systems for testing purposes

Setup and Configuration of Dell 7470 AIO (All-In-One) systems including imaging, BIOS and Firmware Configurations, Updates and OS configurations.

Assisted with Training and Mentoring of New Employees

Computer Repair Technician Jul 2019 – Sep 2019

Avnet (Randstad - Contractor) Chandler, AZ

Assemble and Disassemble of Happiest Baby SNOO Smart Baby Bassinets

Refurbish and Test SNOO units for full functionality

Perform Quality Audit of units before shipping

Training of New Employees

Repair Technician Level 2 / I.T. Technician Nov 2018 - Jun 2019

Retail Technology Group (left to move to AZ) Fenton, MO

Repair & Configure Point of Sales Systems Terminals, Printers and Servers such as: Wyse Terminals, Radiant Terminals, NCR Terminals, IBM Terminals, Toshiba Wave Terminals, Javelin/Aures Terminals. Dell Desktop and Blade Servers, HP ProLiant Gen 8 & 9 Servers, HP rp5700, 5800 and 5810 Servers and Lenovo M81, M82 & M83 Series Servers. Also supported Epson 220, 88III to 88V printers.

Training and Mentoring New Technicians

Responsible for Quality Control of all equipment before it ships to the client.

Assist with the testing, creating backups & restore of images, and quality check for any imaging issues.

Responsible for the Implementation of the Warranty Process from start to finish.

Close IT Service Requests perform Adds/Moves/Changes, Reset Passwords and Assign Roles and Permissions in Active Directory utilizing Windows 7, 8 and 10 environments.

Creating Custom Documents and Manuals for the different Servers, Desktops, Switches (Cisco, HP and Meraki) Routers and Access Points (Meraki)

Field Service Engineer Jul 2018 – Nov 2018

Schnucks Markets, Inc. St. Louis, MO

Troubleshooting and repair of Point-of-Sale equipment (including Registers, Videos, Printers, Cameras, Routers, Switches, Time Clock, TCP/IP settings and assigning Network Printers

Responded to incoming service calls & made service calls to the customer to help solve issues over the phone.

Applied troubleshooting techniques to verify solutions to hardware, software, and other computer-related

Familiar with BemaTech Lane Commanders, Epson 6000 Printers, Cisco routers and switches.

Familiar with using Putty, ACR and Goverlan applications.

Responsible for keeping up to date counts on Inventory and accounting for all expenses.

Repair Technician Level 2 / I.T. Technician Nov 2013 - July 2018

Retail Technology Group Fenton, MO

Repair & Configure Point of Sales Systems Terminals, Printers and Servers such as: Wyse Terminals, Radiant Terminals, NCR Terminals, IBM Terminals, Toshiba Wave Terminals, Javelin/Aures Terminals. Dell Desktop and Blade Servers, HP ProLiant Gen 8 & Gen 9 Servers, HP rp5700, 5800 and 5810 Servers and Lenovo M81, M82 & M83 Series Servers. Also supported Epson 88III to 88V and Epson 220 printers.

Training and Mentoring New Technicians

Responsible for Quality Control of all equipment before it ships to the client.

Assist with the testing, creating backups & restore of images, and quality check for any imaging issues.

Responsible for the Implementation of the Warranty Process from start to finish.

Close IT Service Requests, perform Adds/Moves/Changes, Reset Passwords, Assign Roles and Permissions in Active Directory utilizing Windows 7, 8 and 10 environments

Creating Custom Documents and Manuals for the different Desktops, Servers, Switches (Cisco, HP and Meraki), Routers and Access Points (Meraki).

Additional Employment History Available Upon Request

EDUCATION

Associate Degree in Electronics Engineering and Technology from ITT Technical Institute

Diploma in Computer Programming from Vatterott College

CompTIA A+ and Network+ Certifications from New Horizons Computer Learning Center

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