Customer Service Property Preservation

JULIA DANYLIW

***** *. ****** ***** ***, Parker, CO 80134 · 303-***-****

Email · ************@*****.***

PROFESSIONAL SUMMARY

Organized and Dependable candidate successful at managing multiple priorities with a positive attitude. Seeking role that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals. Deep RM, CRM, and VM skill set for a variety of roles, specializing in Real Estate, Mortgage, Loan Servicing, Human Resources, Benefits and Payroll.

EXPERIENCE

10/2021 – CURRENT

CLIENT ACCOUNT MANAGER/APPRAISAL MANAGER, COVIUS

• Built client relationships by responding to inquiries, identifying and assessing clients’ needs, resolving problems, and following up with potential and existing clients.

• Handle complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

• Supervised daily operations to maintain customer satisfaction and employee productivity.

• Performed duties and provide service in accordance with established operating procedures and company policies.

• Maintain client files with sales contracts, records of client interactions, client notes, and other information.

• Scheduled and attended meetings with clients and prospective clients as requested. 11/2009 – 10/2021

RELATIONSHIP MANAGER/VENDOR MANAGER/ASSET MANAGER

COMPUTERSHARE LOAN SERVICES

• Built and maintained relationships with new and existing clients while providing high level or expertise.

• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

• Achieved goals for sales of products and services and exceeded performance metrics for customer service.

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.

2

• Worked with clients to address and respond to client and partnership management issues.

• New client and product onboarding.

• Expert in REO Asset management, default servicing, HOA, evictions, property preservation, valuations, real estate, and compliance. Relevant experience

5/1998 – 10/2003

HUMAN RESOURCES MANAGER

HILTON/OUTRIGGER LODGING

• HR functions at property level- recruitment, screening, new hire training, confidential matters and escalations

• Benefits management- onboarding, employee benefits education, enrollment

• Payroll and A/R

EDUCATION

BACHELORS OF BUSINESS ADMINISTRATION, METROPOLITAN STATE UNIVERSITY OF DENVER

ADDITIONAL EDUCATION

LICENSED REAL ESTATE IN 2004

USPAP CERTIFICATION

AA PHYSIOLOGY

SKILLS

• Workflow Improvements

• Problem Resolution

• Team Development

• Client Interactions

• Human Resource functions

• Customer Relationship Management

• Payroll

• CRM

• Client Correspondence

• Strategic Risk Management

• Mortgage Servicing

• Quality Control Standards

• Client Rapport-Building

• Client Base Retention

• Team Meetings

• Creative Thinking

• Team Goals

• Customer Complaint Resolution

• Clerical Support

• Benefits

• Workflow Processes

• Work Ethic

Contact this candidate