Berry Anderson

***** ************ ***., **********, ***** 727-***-**** (m)

adxwew@r.postjobfree.com

VA Security Clearance - Public Trust/Moderate Risk Contractor

Areas of expertise:

Over 16 years’ experience in Technical Communications including the following areas of expertise

Communication Skills/ Expert

Technical Writer/ Expert

Trainer / Moderate

Analyst / Moderate

Proposal Writer/ Moderate

Manual Software Tester /Moderate

Prior Experience

Experience is a diverse set of Industries

Worked through a progression of positions to supervisory level

In many instances as a first line supervisor, I was responsible for training staff in one on one and small group settings

Performed a variety of volunteer services prior to and during college

Provided software training and specialized machine tool training at a post-secondary level

Certifications: System Administration (MCSE), Software Testing (CTFL), Information Technology Infrastructure Library (ITIL) Foundations, ASTQB Certified Tester Foundation Level (CTFL), American Software Testing Qualifications Board, Inc. Scrum Master Certified (SMC)

Summary of Education: Bachelor of Applied Science (BAS) in Technology Management 2004, Certificate for classes in Microsoft Certified Systems Engineer (MCSE) 2000 and Microsoft Certified Database Administrator (MCDBA) 2000

Overview:

16 years of experience in Technical Communication

My career has been punctuated with continual learning and advancement. I work well with diverse workgroups and teams while adapting easily to different work environments.

Areas of expertise: Twelve years’ experience on Department of Veterans Affairs (VA) contracts as Technical Writer, Software Tester, and Analyst. Customer support skills developed in a help desk center setting. Other experience includes training, workflow planning, managing projects, production schedules, purchasing, vendor contracts and first line supervision.

Plan, design, and create written documents using various authoring tools. Produce concise technical and user-oriented documents. Project components includes task analyst, requirement gathering, collection of data through interactive techniques, creation of manuals, online documents, and quick reference guides for various applications. Research new technologies that improve product delivery and business practices. Perform a variety of duties to support applications. Create and/or maintain project documentation. Write, edit, develop error-free technical materials to highest standards in minimal time. Produce complex documents with details to strict specification on short notice. Perform a variety of highly technical and administrative duties to support project goals.

I have demonstrated experience in facilitating meetings, presentations and writing project documentation, frequently support multiple projects. I am familiar with Veteran-focused Integrated Process (VIP) and have knowledge of SharePoint and Rational Tools Suite. I have experience working in an Agile/Scrum environment, as well waterfall software development, and have proven ability to research, write, edit, and produce technical reports. I am Scrum Master Certified (SMC).

Summary of software, hardware, and programming language skills: VistA Medical Records Applications, Microsoft Project, RoboHelp, Microsoft Office, MS Word, MS Visio, MS Excel, MS Access, MS PowerPoint, Rational Team Concert (RTC), Peoplesoft, ProPath, QuickBooks Pro, Microsoft SQL Server, MS Publisher, TeamPlay, Medical Billing software, CAD/CAM Software (ESPRIT and SOLIDWORKS), Graphics manipulation (SnagIt), PageMaker, CASE Tools: Trained in Rational Tools: ClearCase, RequisitePro, ClearQuest, TestManager. Operating Systems: Windows 7, Windows 9X, Windows 8, Windows 10, Windows 2000, Windows ME, Windows XP, Windows Vista, UNIX, and MS DOS. Hardware: Desktop and Laptop PCs. Peripherals: Printer, scanner, fax, digitizer pad and pen. Programming Languages: Basic, FORTRAN, SQL Server, and Visual Basic

My primary residence is HUBZone Qualified.

Experience:

04/17 – Present Retired too soon

Took time off to deal with personal and family matters

I cared for a sick child for over a year, he is fine now and back in school

Worked as a volunteer tutor for adults in the English Language Learners (ELL) program at Largo Florida Public Library

Attended additional classes at St. Petersburg College

Ready to go back to work

My last paid position was some time ago, but I still maintain my technical writing skills and my strong work ethics

01/15 – 04/17 ManTech, International Technical Writer/Trainer/Analyst/QA Support /Meeting Facilitator

Worked on numerous projects for the Department of Veterans Affairs (VA)

Worked in Agile/Scrum and Waterfall software development environments

Have a firm understanding of the systems development life cycle (SDLC)

Accomplished the following tasks as needed for multiple projects

oProvided technical writing support for project documentation including editing compendia and other project documents as well as meeting minutes

oResponsible for the training portion of the contract including preparing training materials and presenting training classes

oLead a small team of technical writers in producing a wide variety of project documents

oManaging meeting attendance schedules and meeting minutes

oOften worked with multiple development teams having different documentation needs

oProvided patch release training support by producing user and trainer guides

oCreated participant survey as well as scheduling and delivering Virtual Train-the-Trainer Sessions for multiple patches

oProvided support with QA in the Initial QA testing of TRM entries

oMeeting Facilitation including schedules, agendas, and meeting minutes

oProposal Writing - Assisted proposal writing team with documentation expertise and editing services

oProvided technical management support services in the areas of risk management

oAiding with the deployment of the BPS SharePoint sites

oCreating the Deployment Calendar Technical User Guide

oBeing available for other duties as assigned.

08/10 – 12/14 7Delta, Inc. Technical Writer/Trainer

Worked on numerous projects for the Department of Veterans Affairs (VA)

Worked in Agile/Scrum and Waterfall software environments

Accomplished the following tasks as needed for multiple projects

oProvided project management support by scheduling meetings, preparing agendas, and meeting minutes, updating VA and 7Delta project share point sites, as well as assisting with additional project documentation

oSupported project meetings including preparing agendas and meeting minutes, prepared activity reports and updated TRM website.

oWriting detailed meeting minutes and facilitating Integrated Project Team (IPT) and ad hoc meetings

oSupported development teams that used the Agile/Scrum methodology.

oProduced user guide updates and online help changes using RoboHelp.

oPrepared weekly and monthly project reports.

oUsed Agile Integrated Development Environment (AIDE) and Rational Team Concert (RTC) environments

oAssisted with the preparation of the Project Management Plan (PMP)

o Assisted with the preparation of the Project Management Plan (PMP), Kick-off Meeting Agenda and Minutes, Weekly Combined Status Report, PMAS and ProPath Documents.

oSupported four development teams and eight software patch releases.

oDocumentation included User Guide updates, Release Notes, Technical Manual updates, meeting minutes for Development and Testing calls

oCoordinated with the CBO Training Team for updates to the EDI Billing User Guide

10/08 – 12/09 High Performance Technologies, Inc. (HPTi) Technical Writer

Worked on various Department of Veterans Affairs (VA) projects

oAssisted in the writing and editing of Service Level Agreements (SLA)

oAssisted Proposal Writing Team

oWhite Paper research and preparation

oRecorded meeting minutes

10/07 – 10/08 Merlin International SQA Tester

CAPRI C&P Templates Project - (VA) project

Created test plans and ran test scripts

Performed regression testing

Effectively working with CAPRI development team

Assisted Analysts and Developers with SQA activities

11/04 – 10/07 Electronic Data Systems (EDS) Technical Writer

Worked on various Department of Veterans Affairs (VA) projects

Provided user documentation for over forty software patches

Responsible for the documentation of 14 VistA applications

Effectively worked with two development teams

Recorded meeting minutes and documented software requirements

Assisted Project Manager, Analysts, SQA, Developers, and new Technical Writers

Edited Analysts /SQA deliverables and conduced Work Product Reviews

Supported two development teams working on VA VistA applications

oTeam Deliverables included Release Notes, User Manual, Technical Manual, Installation Guide, Test Plan, Test Scripts, Software Requirements Specification (SRS), Memorandum of Understanding (MOU), Software Design Document (SDD), Patch Description, and Installation Instructions

Certifications:

Scrum Master Certified (SMC)

Scrum Fundamentals Certified (SFC)

Information Technology Infrastructure Library (ITIL) Foundations

Microsoft Certified Systems Engineer (MCSE), Microsoft Corporation

ASTQB Certified Tester Foundation Level (CTFL), American Software Testing Qualifications Board, Inc.

Professional Affiliations:

Society for Technical Communication (STC)

American Software Testing Qualifications Board (ASTQB)

Education and Training:

Bachelor of Applied Science (BAS) in Technology Management, St. Petersburg College 2004

Microsoft Certified Systems Engineer (MCSE) Certificate, St. Petersburg College 2000

Microsoft Certified Database Administrator (MCDBA) Certificate, St. Petersburg College 2000

Professional References

Dennis G. Kemp, Sr.

301-***-****

adxwew@r.postjobfree.com

Project Manager, Mantech International

Gianni LaRosa

703-***-****

adxwew@r.postjobfree.com

Project Analyst, By Light

Tracy L. Lundien

301-***-****

adxwew@r.postjobfree.com

Facility –– Officer, EZVets

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