Service Representative Support

Christopher Taylor

**** ****** ****, **********, ** 27320

336-***-**** adxweu@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced Customer Service Representative with a solid history of consistently meeting performance benchmarks in speed, accuracy, and volume. Managerial experience dedicated to enhancing customer satisfaction and improving productivity in diverse settings.

• Customer Service Expert • One-Call Resolutionist

• Active Listening Skills • Complaint Handling and Resolution

• Works Well Under Pressure • Multitasking

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE TECHNICAL SUPPORT REPRESENTATIVE

• Inbound and outbound support

• Assist customers in navigating company website, placing orders on line, and technical issues.

• Working closely with other departments ensuring that problems outside of scope of support are corrected.

• Performs a variety of concurrent tasks, handles escalations, time critical issues, maintains sensitive records, sales.

• Addressed billing questions, processing payments, issuing credits, adding and removing services.

• Coordinating and scheduling service calls in a timely manner, trying to accommodate customers schedules.

CUSTOMER SERVICE REPRESENTATIVE

• Proficiently and professionally responded to customer questions pertaining to orders, product availability, price, products and services, procedures and policy

• Research issues regarding delivery follow-up and order tracking

• Process credit card payments for orders and manage accounts receivables

• Assist customers in navigating company website, placing orders on line, and technical issues

• Investigate order entry errors, product damage and return discrepancies working closely with other department ensuring problems are corrected

BENEFITS VERIFICATION SPECIALIST/CARE COORINATOR/MEMBER/PROVIDER INFORMATION

• Verifying and researching patient insurance coverages with members & providers

• Educating members on plan details and resources via phone, fax or email

• Claims examinations for proper billing, medical coding, member & provider information

• Facilitating services for PCP or Specialist for members

• Patient assistance program enrollment

• Provider Network Contract & Fee Schedule Information EMPLOYMENT HISTORY

NLB INC - Provider Information Greensboro, NC 01/2023-Present ACS Solutions - Care Coordinator Greensboro, NC 04/2022-08/2022 Rose International - Member/Provider Benefits Representative Greensboro, NC 09/2021-03/2022 Spectra Force - Benefits Verification Specialist Greensboro, NC 07/202*-**-**** Spectrum - Customer Service Technical Support Representative Greensboro, NC 08/2019-06/2020 Cutters Edge (Light Residential Landscaping) - Owner/Operator Reidsville, NC 07/2017-10/2019 Market America - Customer Service Representative Greensboro, NC 01/2016-09/2017 Eclipse Technologies – Customer Phone Support Representative Summerfield, NC 09/2011-01/2015 EDUCATION

Alpha Omega Christian Academy, Greensboro NC

CERTIFICATIONS

Call Center Customer Relations Management, Forsyth Tech

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