Sirena Allen

Marshalltown, IA *****

adxwed@r.postjobfree.com

+1-319-***-****

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Authorized to work in the US for any employer

Work Experience

Fiber optic cable puller/Laborer

Stevenson Construction Services, LLC. - Pleasantville, IA February 2023 to June 2023

Operate a hydraulic reel installing fiber optic cable through conduit running underground. Customer Service Representative

Isle Casino Hotel Waterloo. - Waterloo, IA

March 2022 to October 2022

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow of customer calls with minimal wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Protected customers by following information security procedures and maintaining confidentiality of transactions.

● Helped patrons access funds by cashing checkers and processing credit card advances.

● Secured casino funds not in use after balancing cash drawer.

● Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

● Performed check cashing for customers based on company policies.

● Processed various cash transactions and answered gaming customer questions.

● Counted and recorded assigned funds and made exchanges of funds throughout shift.

● Handled money, ticket and chips exchanges for customers.

● Counted cash and casino chips to accurately reconcile transaction reports.

● Quickly and accurately counted drawers at start and end of each shift.

● Enforced company standard operating procedures, gaming regulations and Title 31 compliance. Food Delivery Driver

Eat Street. - Waterloo, IA

June 2020 to January 2022

● Verified orders prior to completing deliveries to avoid customer complaints.

● Kept delivery vehicle clean and neat to maintain company's professional reputation.

● Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

● Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

● Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.

● Stayed in constant communication with dispatching team to quickly respond to delivery updates. Delivery Driver

Roadie. - Waterloo, IA

March 2020 to October 2021

● Completed on-time deliveries by choosing best and most efficient routes.

● Operated vehicle safely in highly congested areas with no traffic violations.

● Completed rush deliveries on tight timetables to satisfy customer needs.

● Delivered packages to customer doorsteps and business offices.

● Fostered positive working relationships with regular customers Table Games Dealer

Isle Casino Hotel Waterloo. - Waterloo, IA

April 2019 to March 2020

● Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.

● Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.

● Dealt cards and compared hands to determine winners of games such as blackjack.

● Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.

● Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play. Unarmed Security Officer

Isle Casino Hotel Waterloo. - Waterloo, IA

October 2018 to March 2019

● Permitted authorized persons to enter property and monitored entrances and exits.

● Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.

● Performed security patrols of designated areas on foot or in vehicle.

● Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.

● Warned violators of rule infractions such as loitering, smoking or carrying forbidden articles. Assistant Manager

Burger King. - Waterloo, IA

November 2013 to June 2018

● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

● Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

● Recognized staff for contributions to company success to foster engagement and increase productivity

● Introduced new products or services, increased marketing activities and improved customer service to drive sales

Education

Associate of Applied Science in Paralegal Studies

Central Community College - Grand Island, NE

August 2003 to May 2005

Skills

• Reading Comprehension

• Customer Relations

• Maintaining Detailed Records

• Jackpot Payouts

• Signage Changes

• Store Opening and Closing

• Credit Card Transaction Processing

• Cash Register Operations

• Till Counting

• Critical Thinking

• Cash Balancing

• Currency Counting

• Efficient Service

• Legal Research

• Legal Drafting

• Computer Networking

• Information Security

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