Professional Summary

An Information Technologies professional with over 7 years of experience in the field. Everything from providing customer service, running network cables, Windows Migrations, to deployments of workstations with hardware and software. Specializing in computer hardware as well as software and server support.

Contact information: adxwdq@r.postjobfree.com Cell Number:832-***-****

Technical Summary

Configuring Backup and Recovery Options

Image and Reimage Machines

MS Office

Troubleshooting Network Connectivity

Windows 7 and 10 Migration

Windows XP, Vista, 7, 8, 8.1, 10 Certified

C

A+ Comptia certified

Professional Experience

MClaren Greater Lansing Jan 2020 - Present

Field Service IT Technician

Setting up and imaging desktop systems for All Mclaren employees and users.

reimaging them with the latest windows 10 business, Microsoft office 365, and programs necessary for work.

Troubleshooting tickets as received through Service Now Portal.

Traveling to various different mclaren sites for troubleshooting issue.

Answering tickets accordingly to when they enter the Queue.

Giving callbacks to user to gather more information about the ticket/issue to be able to further resolve tickets.

Hardware replacement and PC replace for deployments or just tickets regarding damaged hardware.

Taking inventory and keeping documentation all hardware distributed and seized for recycle.

Asurion (ATT Caller Center) Aug 2019 – Jan 2020 ATT Pro IT Technician

ATT Pro Technician answer calls, customer service, and troubleshooting all ATT device issues.

Reassure customer that we will be able to assist to situation until we find issue resolve.

Utilize tools provided for phone activation or deactivation.

Instruct customer with step-by-step instructions on how to solve the issues at hand.

Listen clearly to what the customer is describing as the issues with the device and deciphering what the issues might be so to best assist and troubleshoot problems with devices.

Constant customer service on top of using technical knowledge of ATT devices and knowledge of how to use programs provide by ATT to troubleshoot said issues.

Center Point Energy Project Apr 2019 – Aug 2019

IT Contractor

Windows 10 deployment for multiple center point sites and plants.

Migrate profiles to new units, download specific programs, setup and Installation.

Assign all new units to the prepare user with updated applications and software.

Decommission all older units and monitors, wipe SSD drivers, and storage.

Setup monitors, new units for all users, and explain all new features of Windows 10 and new applications.

Travel to designated center point sites for setup and deployment.

Dell (BP Project) Oct 2018 – Mar 2019

Dell Repair Technician

Help migrate and deploy more than a thousand units in 6 months

Trouble technical issues regarding New distributed laptops and iPhones, configuring units with company software and applications

Explain to users’ new features and applications and their functionality

Constant technical support with end user and executive employees followed by customer service using ServiceNow tool on PCs and iPhones and hardware/bubble support

Manage PC’s and equipment on site and in other company locations such as San Antonio

We were in charge of equipment desk setups such as monitors and docking stations, also desktop and bubble support for all new BPX users.

NWN Corporation May 2018 – Oct 2018

IT Laptop Repair Technician/Deployment Specialist

Image over a thousand Brand HP and Dell units (laptops and all in ones)

Deploy new PCs to Aldine ISD school district, install units and printers to multiple different schools

Helping users understand new features in Windows 10 such as teachers and front desk representatives

Customer service and troubling shooting any and all technical issues regarding the PC’s before leaving and calling that Campus Complete

Laptop repair of HP and Dell laptops from Klein ISD school district, deployment of new refurbished units to Klein ISD school district

Inventory check and distribution of new laptops, projectors, all in ones, and tablets to schools in Aldine ISD and Klein ISD

CSAT Solutions Nov 2016 – May 2018

Dell Repair Technician

Troubleshoot DELL monitor issues, diagnose issues, and fix issues physical and virtual.

Issued the job of repair Tech where I would find problems with dell monitors and fix them on the spot

Was able to fix 5 monitors an hour (the DELL monitors varied in size from 30” inches to 50” inches)

Diagnosed the technical issue after dismantling the unit, find the error, and order the part using our pre-established system.

Taught knowledge of all DELL monitors from past to present

Troubleshot all physical and technical problems with any DELL Based monitors.

Ryland Homes Nov 2015 – May 2015

IT Technician

Troubleshoot desktop/network connectivity issues, also traveled to model home locations troubleshooting, analyzing, and resolving technical issues onsite.

I would setup wireless adapters and Verizon routers at model homes, I did PC migrations and image/reimage desktops and laptops (dell and Microsoft surface pro tablet environment) and set up/configure Microsoft surface pro tablets.

Non-technical duties were scan and file HUDS, invoices, and parking lot takedowns, inventory markup and replacement, also configured automatic door system for timed opening and closing.

Netsync May 2014 – Oct 2014

IT Contractor

Analyze CPU to determine upgrade method, traveled to multiple locations/sites, migrated PCs from Windows XP to Windows 7 VIA PXE Boot and USB.

Inventoried, documented and reported software for all PC’s, performed back up of files and data, reinstalled user software for migrations, retired and replaced end of lifecycle PC for Repurposing.

Handled in place and side by side migrations, I imaged and reimaged computers – (windows & dell)

Blackstone Technology Feb 2014 – Apr 2014

IT Intern

Involved in desktop deployment – internship where I performed migrations on computers from Windows XP to 7, I also took inventory of hardware as needed.

Education/Certification

Cypress Springs High School (Some college completed) 2013

CompTIA A+ Certified

Microsoft Certification Training

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