Service Representative Customer

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EMPLOYMENT EXPERIENCE:

AlliedBarton / Allied Universal, Guggenheim Museum Security Officer (2015-2021)

●Enforcing Safety Procedures/Crowd Control Policies

●Performing Customer Service duties, such as offering directions & information about the exhibitions.

●Learning about the building for emergency purposes

●Courteously handling all inquiries from all museum guests.

●Obtained Security License & FireGuard Licenses in NY State.

American Museum of Natural History, Visitor Services Representative New York, NY (2007-2009)

●Sold tickets and performed cashiering duties, using POS system

●Controlled flow of special shows and exhibits - took tickets, etc.

●Provided visitors with information/directions for the museum & general area

●Enforced safety procedures /policies for crowd control

●Tracked translation devices- counts, repairs, etc.

International Association of Machinists, Health Fund Coordinator Whitestone, NY (1992-2008)

●Reorganized department records

●Created new file system

●Handled incoming all correspondence for 4,000+ members

●Acted as Member Liaison with Insurers, providers & the Fund’s Board of Trustees

●Supervised part-time phone clerks from 2003- 2008

Circuit City, Customer Service Representative _ College Point,NY

(2002-2009)

●Handled all financial transactions on cash registers at major electronics retailer

●Answered customers’ queries and concerns over the phone and in person

●Up-sold products to push specials

●Exhibited excellent customer service to ensure repeat business

Patient Care Inc., Personal Care/Home Health Aide New York, NY

(2003-2005)

●Performed daily living tasks for patients

●Certified as New York State PCA & HHA

EDUCATION:

Queensborough Community College

Liberal Arts Major

A.A. Degree

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