Mary (Peggy) Boyd

**** * ****** ***

Apt *A

918-***-**** adxwce@r.postjobfree.com

Objective

I am submitting my resume as a candidate for your company. I am a quick study and have exceptional skills from prior Employment.

Professional Experience

Precision Recruitment

August 2019-Present

Wadsworth, OH

Recruitment Specialist-Remote

Fully pre-screen patients utilizing approved phone screeners. Input patient information into CTMS including demographics, medications, medical history. Obtain detailed knowledge of all components of study protocol through independent analysis and review of study to plan a successful recruitment program prior to study start Perform protocol-specific recruitment activities such as chart review, or answering phone screens, as appropriate in a timely manner.

Alorica

April 2016-2019

Tulsa, Oklahoma

Customer Service Representative

Work with customers to resolve disputes, correct errors, clarify miscommunications and relay special requests.

Trace Miller

August 2015-March 2016

Tulsa, Oklahoma

Customer Service Representative

Provides superior customer service to all clients. Assist clients with a wide array of travel-related questions, including customer service situations and travel package sales. To answer customer inquiries regarding booking, purchasing, modifying and refunding their travel reservations. Including but not limited to, air, hotel, car, tours and entertainment. Ensure each record viewed is free of errors. Determine method of payment and verify all information associated, such as name, address and phone number. Work with customers to resolve disputes, correct errors, clarify miscommunications and relay special requests. Work closely with our clients, ground handlers, hotels and other vendors at all destinations. Assist with on-line bookings and questions. Provide destination information. Stay abreast of booking rules, policy updates, specials and promotions. Offer resolution to problems encountered while passengers are on their trips. Work queues and perform special projects, as requested.

Fair Field Inn by Marriott Tulsa Woodland Hills

May 1 st, 2014- August 2015

Tulsa, Oklahoma

Guest Services/ Night Auditor

Responsible for checking guests into and out of the hotel, Posts charges to guestrooms, verifies credit cards, balances bank at the end of the shift, distributes information to guests in a timely manner, and assists in rectifying guest’s questions and concerns. Run various end of day reports. Correct and identify any discrepancies’ Create reports for manager’s review for end of month.

Howard Johnson

June 29, 2013, to May 1 st, 2014

Tulsa, Oklahoma

Guest Services/night auditor

Responsible for checking guests into and out of the hotel, Posts charges to guestrooms, verifies credit cards, balances bank at the end of the shift, distributes information to guests in a timely manner, and assists in rectifying guest’s questions and concerns. Run various end of day reports. Correct and identify any discrepancies’ Create reports for manager’s review for end of month.

Aberdeen Enterprizes 2

May 10, 2010-April 25, 2013

Tulsa, Oklahoma

Case Manager

Worked as an Account Manager for the District courts, assisting defendants in setting up payment plans for their court cost and fines once it was in default at the county level.

MV Transportation

August 2008-May 1, 2010

Batavia, Illinois

Par Transit Driver

Loading and unloading of passengers on vehicles. Transporting of passengers that are either senior citizens, or persons with disabilities. Proper use of four point securement for wheelchairs and scooters. Escorting passengers from vehicle to/from first portal of locations. Radio communication of transport details with dispatch .

Sherman Hospital

January 1998-June 2008

South Elgin, Illinois

PCT/Unit secretary

Provide care to reflect the varying ages and needs of a diverse population over the full course of the patient’s life span. Report abnormal vital signs, accuchecks, and any important patient information to the charge nurse immediately. Carry out special orders or treatments as directed by the Charge Nurse . Utilize the Hospital computer system. Assisted with ordering tests, transcribing doctors’ orders, admitting new patients and assisting the doctors and RNs as needed.

Education

Tulsa Community College

August 2013 to May 2015

Tulsa, Oklahoma

Hospitality/Hotel Management

Wabaunsee Community College

August 1998-, June 2001

Aurora, Illinois

Pre-recs for nursing Program

Allied Health Services for the Illinois Department of Public Aid

August 1997

Downers Grove, Illinois.

Physical Rehabilitation Aide, Certificate

Seminole College

August 1990

St. Mary’s, Florida

CNA Certificate, PRA Certificate

Wabaunsee Community College

Child Development Classes/C.N.A Course

May 1988 -August 1988

Sugar Grove, Illinois

Geneva Community High School

1982-1986

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