Service Representative Customer
Resume:
Mary (Peggy) Boyd
Apt *A
918-***-**** *********@*****.***
Objective
I am submitting my resume as a candidate for your company. I am a quick study and have exceptional skills from prior Employment.
Professional Experience
Precision Recruitment
August 2019-Present
Wadsworth, OH
Recruitment Specialist-Remote
Fully pre-screen patients utilizing approved phone screeners. Input patient information into CTMS including demographics, medications, medical history. Obtain detailed knowledge of all components of study protocol through independent analysis and review of study to plan a successful recruitment program prior to study start Perform protocol-specific recruitment activities such as chart review, or answering phone screens, as appropriate in a timely manner.
Alorica
April 2016-2019
Tulsa, Oklahoma
Customer Service Representative
Work with customers to resolve disputes, correct errors, clarify miscommunications and relay special requests.
Trace Miller
August 2015-March 2016
Tulsa, Oklahoma
Customer Service Representative
Provides superior customer service to all clients. Assist clients with a wide array of travel-related questions, including customer service situations and travel package sales. To answer customer inquiries regarding booking, purchasing, modifying and refunding their travel reservations. Including but not limited to, air, hotel, car, tours and entertainment. Ensure each record viewed is free of errors. Determine method of payment and verify all information associated, such as name, address and phone number. Work with customers to resolve disputes, correct errors, clarify miscommunications and relay special requests. Work closely with our clients, ground handlers, hotels and other vendors at all destinations. Assist with on-line bookings and questions. Provide destination information. Stay abreast of booking rules, policy updates, specials and promotions. Offer resolution to problems encountered while passengers are on their trips. Work queues and perform special projects, as requested.
Fair Field Inn by Marriott Tulsa Woodland Hills
May 1 st, 2014- August 2015
Tulsa, Oklahoma
Guest Services/ Night Auditor
Responsible for checking guests into and out of the hotel, Posts charges to guestrooms, verifies credit cards, balances bank at the end of the shift, distributes information to guests in a timely manner, and assists in rectifying guest’s questions and concerns. Run various end of day reports. Correct and identify any discrepancies’ Create reports for manager’s review for end of month.
Howard Johnson
June 29, 2013, to May 1 st, 2014
Tulsa, Oklahoma
Guest Services/night auditor
Responsible for checking guests into and out of the hotel, Posts charges to guestrooms, verifies credit cards, balances bank at the end of the shift, distributes information to guests in a timely manner, and assists in rectifying guest’s questions and concerns. Run various end of day reports. Correct and identify any discrepancies’ Create reports for manager’s review for end of month.
Aberdeen Enterprizes 2
May 10, 2010-April 25, 2013
Tulsa, Oklahoma
Case Manager
Worked as an Account Manager for the District courts, assisting defendants in setting up payment plans for their court cost and fines once it was in default at the county level.
MV Transportation
August 2008-May 1, 2010
Batavia, Illinois
Par Transit Driver
Loading and unloading of passengers on vehicles. Transporting of passengers that are either senior citizens, or persons with disabilities. Proper use of four point securement for wheelchairs and scooters. Escorting passengers from vehicle to/from first portal of locations. Radio communication of transport details with dispatch .
Sherman Hospital
January 1998-June 2008
South Elgin, Illinois
PCT/Unit secretary
Provide care to reflect the varying ages and needs of a diverse population over the full course of the patient’s life span. Report abnormal vital signs, accuchecks, and any important patient information to the charge nurse immediately. Carry out special orders or treatments as directed by the Charge Nurse . Utilize the Hospital computer system. Assisted with ordering tests, transcribing doctors’ orders, admitting new patients and assisting the doctors and RNs as needed.
Education
Tulsa Community College
August 2013 to May 2015
Tulsa, Oklahoma
Hospitality/Hotel Management
Wabaunsee Community College
August 1998-, June 2001
Aurora, Illinois
Pre-recs for nursing Program
Allied Health Services for the Illinois Department of Public Aid
August 1997
Downers Grove, Illinois.
Physical Rehabilitation Aide, Certificate
Seminole College
August 1990
St. Mary’s, Florida
CNA Certificate, PRA Certificate
Wabaunsee Community College
Child Development Classes/C.N.A Course
May 1988 -August 1988
Sugar Grove, Illinois
Geneva Community High School
1982-1986
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