Center Representative Customer Service
Resume:
Myrna Washington
**************@*****.***
Phoenix, AZ 85051
Summary
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Work experience
Call Center Representative
Call Center Representative
Safeway Albertsons - Phoenix, AZ
April 2021 to June 2022
Answer 80-100 calls a day help client with any issues they might have with there orders. Transfer
customer to the right department data entry all customer request
Customer Service Associate
Customer Service Associate
AAA Life Insurance Company - Phoenix, AZ
December 2018 to February 2020
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality
service.
Provided basic technical support for clients on wide range of Type company products.
Exceeded service objectives by applying proven customer service and sales best practices.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Managed customer relations and customer service through daily communication and interaction.
Caregiver
Caregiver
Seniors Helping Seniors - Palm Springs, CA
January 2015 to March 2017
Companionship
Accounting Clerk
Accounting Clerk
Niagara Waters - Phoenix, AZ
September 2012 to January 2017
Processed Account Receivable preparing
Accounting reports. Investigated and resolved account discrepancies, processed over 100 weekly check
runs.invoices and statements. Process expense report. Contact customer for payment on past due
accounts.
Customer Service Associate
Customer Service Associate
Wonder Bread - Pomona, CA
December 1999 to November 2012
Help customer with complaints and questions gave Customers information on order they may have
placed.
Answer questions regarding their order.faxes over proper documentations. Dispatching driver to their
correct
destination.
E
Education
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