Data Entry Customer Service
Resume:
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ELIZABETH WOOD
SUMMARY Customer Service Manager with a strong work ethic, sense of vision, and dedicated to effective team management and customer satisfaction. SKILLS &
ABILITIES
Customer & Result Oriented
Team Building, Coaching, & Training
Excellent time management skills
Quick Problem Solving & Adaptable
PROFESSIONAL
EXPERIENCE
CARRIER RELATIONS MANAGER, TRANSPLACE
MarsPetcare Inbound & Outbound
2/2022 to 7/2022
● Provide Consistent, Professional, Effective Communication Orally and Written
● Productive Carrier Relationship Development
● Operating Metrics
● Daily Carrier Calls- Overview of Tableau Metrics- all pertaining to service and performance
● Weekly Customer Meetings
LOGISTICS SPECIALIST, TRANSPLACE
Huhtamaki, Dunkin Donuts, Mars Petcare Inbound & Outbound 7/2015 to 2/2022
Cover Freight Daily while Exceeding Customer Expectations
AP/AR Discrepancy Resolution
Financial Procedures
Knowledge and Understanding of Modes, Rates, Weights, Volumes
Shipment Planning
GENERAL CLERK II, SERCO
4/2014 to 7/2015
Delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination with outbound calls.
Posts information to agency records and modifies forms or records.
Performs data entry and retrieval and performs arithmetical computations.
Maintains confidential and sensitive information. CUSTOMER SERVICE SPECIALISTS, JB HUNT TRANSPORTATION 12/2013 to 3/2014
Input accurate data for customer returns and re-orders due to damaged product.
Furnish correct information through oral and written communication.
Create transfer loads for products being shipped to several locations.
Schedule customer deliveries in company and driver’s requirement standards.
Employ an enthusiastic approach to customer service in a call center. OFFICE MANAGER, NATURAL HEARING CENTERS
09/2012 TO 12/2013
Operated an efficient, high-energy, and professional approach to front office operations.
Balanced daily and weekly bank reconciliation with proper paperwork.
Productive scheduling for provider and patients.
Administrated accurate benefits provided by patient insurance.
Developed a monthly billing statement, yearly warranty expiration renewal letter, and quarterly reminder cleaning letters. AREA OPERATIONS MANAGER, SUBVENTURES, INC (SUBWAY) 08/2009 to 11/2011
Established operational objectives, work plans, and delegated assignments to subordinate managers.
Supervised 6-12 General Managers, 100+ associates between all stores
Ensured quality and productivity by corporate and company policies while meeting customer service goals with customers day to day.
Completed performance review each quarter
Responsible for the completion and accuracy of Time Sheets, Weekly Vendor Payables, and Management reports to Accounting Manager/Owner.
Devoted to ensuring proper food cost, labor, and overtime control.
Oversaw all final ordering and inventory numbers.
Communicated all store initiatives and promotions to customer to generate return business.
GENERAL MANAGER, SUBVENTURES, INC (SUBWAY)
02/2008 to 08/2009
Page 2 ELIZABETH WOOD
Developed reputation as an efficient service provider with high levels of accuracy.
Restocked inventory weekly and reviewed cash operations data to verify proper replenishment.
Earned associate trust by serving as a leader and gaining it through my hard work
Ensured quality and productivity by corporate and company policies while meeting customer service goals with customers day to day.
Established operational objectives, work plans, and delegated assignments to subordinate associates.
Supervised 4 Assistant Managers, 20+ associates between two store locations.
Responsible for the reports Time Sheets, Weekly Vendor Payables, and Management reports to Area Operations Manager.
Scheduling within labor percentage guidelines.
Communicated all store promotions and changes in monthly meetings. EDUCATION
AWARDS
NEBRASKA COLLEGE OF BUSINESS, ASSOCIATES OF APPLIED SCIENCE: BUSINESS MANAGEMENTS- OMAHA, NE
NO EMPLOYEE TURNOVER FOR SIX MONTHS AWARD- SUBVENTURES EMPLOYEE OF THE MONTH- DECEMBER 2017, TRANSPLACE- DUNKIN DONUTS Page 3 ELIZABETH WOOD
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