Ayasha Lawrence

Norfolk, VA

adxw9f@r.postjobfree.com

+1-757-***-****

Work Experience

CSR - Customer Service Representative

Maximus - Hampton, VA

November 2022 to April 2023

Healthcare, accomplished being on the phone guiding customers through ohio medicaid.

• Performed customer service surveys

• Assisted customers with a warm and professional attitude

• Answered general questions

• Provided policy and service information

• Performed data entry for customer information

• Greeted customers

• Managed customer accounts

• Conducted customer service surveys

• Resolved customer issues

• Assisted customers via live chat

• Collected and documented orders

• Responsible for troubleshooting applications

Customer Service Representative

Continuum Global Solutions

January 2022 to November 2022

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Microsoft word

• Zoom

Stocker

Berkley Supermarket - Norfolk, VA

September 2021 to December 2021

• Stock shelves

• Greet customers

• Keep shelves clean

• Unload trucks

Customer Service Rep

Alorica - Virginia Beach, VA

January 2021 to September 2021

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Worked in the inbound call center

Education

High school diploma

Lake Taylor High School

Skills

• Customer service

• English

• Communication skills

• Data entry

• Medical office experience

• Phone etiquette

Contact this candidate