Service Representative Data Entry
Resume:
Ayasha Lawrence
Norfolk, VA
*********@*****.***
Work Experience
CSR - Customer Service Representative
Maximus - Hampton, VA
November 2022 to April 2023
Healthcare, accomplished being on the phone guiding customers through ohio medicaid.
• Performed customer service surveys
• Assisted customers with a warm and professional attitude
• Answered general questions
• Provided policy and service information
• Performed data entry for customer information
• Greeted customers
• Managed customer accounts
• Conducted customer service surveys
• Resolved customer issues
• Assisted customers via live chat
• Collected and documented orders
• Responsible for troubleshooting applications
Customer Service Representative
Continuum Global Solutions
January 2022 to November 2022
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Microsoft word
• Zoom
Stocker
Berkley Supermarket - Norfolk, VA
September 2021 to December 2021
• Stock shelves
• Greet customers
• Keep shelves clean
• Unload trucks
Customer Service Rep
Alorica - Virginia Beach, VA
January 2021 to September 2021
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Worked in the inbound call center
Education
High school diploma
Lake Taylor High School
Skills
• Customer service
• English
• Communication skills
• Data entry
• Medical office experience
• Phone etiquette
Contact this candidate