Entry Specialist Data

Amanda Messick

**** ******** **** ** • Johnson City, TN 37604

phone: 423-***-**** • email: *************@*******.***

OVERVIEW

Amanda has experience with direct Customer Service in a variety of situations, providing support for daily operations. She enjoys working with people in a team environment and is versatile and adaptable.

EXPERIENCE

Credit Card Specialist: Provides quality Customer Support in processing credit card payments, handling delicate fraud & billing disputes, and answering general credit card questions with a professional attitude for varied financial customers. Proficient with Synergy customer service software and telephone etiquette.

Advanced Call Center Technologies, 3035 Boones Creek Rd, Johnson City, TN 37615 (2021-present)

Title Clerk & Data Entry Specialist: Manages critical documents for company sales, provides excellent Customer Service for clients with questions and issues (via telephone and in-person), processes receipts for customers as well as submission of car title changes, supports daily operations of the business. Proficient in software pertinent to automotive dealerships including Frazier, CarGurus, OVE, Vauto, as well as Microsoft Office suite.

TennMotors, 528 W Market St, Johnson City, TN 37604 (2018-2021)

Independent Dealer: Self-employed reseller of health and beauty products containing cold-pressed hemp (non-psychoactive CBD) oil for wellness purposes. Products include topical preparations (shampoo, lotion, etc.) as well as supplements.

https://mydailychoice.com/corp/hempWorx (2019-2021)

Volunteer Work: Donates weekly time to assisting a non-profit agency that provides food, clothing, and services to those disadvantaged by homelessness. Time is spent each week working in the “free” store, answering phones, taking messages, and assisting in hot meal service.

Hunger First, 829 Myrtle St, Kingsport, TN 37660

SKILLS

Microsoft Office suite: Excel, Word, PowerPoint, with high aptitude for learning new software

Familiar with promoting and extending visibility of business via online social media

Can type 90 –100 wpm

EDUCATION

Northeast State Community College – was majoring in English (left due to health needs of elderly parents)

Independence University – completed classes in Excel, Word, PowerPoint

REFERENCES

*Martin Tamayo 619-***-**** (professional reference)

*Scott Culver 423-***-**** (professional reference)

*Tammy Hoke: 423-***-**** (personal reference)

*Tiffany Reed: 864-***-**** (personal reference)

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