Service Representative Data Entry

ZINA KERBY

*** * ******* **** ***** Apt A***

Mesa, Arizona 85201

Cell: 602-***-****

CAREER OBJECTIVE

Proactive and resourceful Behavior Modification Drug and Alcohol Counselor with experience in Job Preparation, Group Facilitation, Parenting, Life Skills, New Client Intake and GED Preparation along with over 15 years of Office Management, Records, Payroll and Curriculum Management for state funded non-profit organizations demonstrating highly organized and efficient results.

Areas of expertise include:

Cognitive Behavioral Therapy The Matrix Model Front Critical Thinking Re-entry Skills Job Placement Health and Wellness Communication Skills Administrative Office Support Progress Reports Random Drug Testing PowerPoint Access Organizational Skills Grief and Loss

EXPERIENCE

Refrigerate AZ LLC

Office Manager (2021 - 2022)

Duties:

QuickBooks Business Desktop 2021 (Payroll, Invoicing, Accounting)

Service Fusion Field Management Software

Verisae Accruent

Record Keeping

OSHA Compliance

Client Relations

Valor Global

Customer Service Representative

Department of Economic Security (2020 – 2021)

Duties

Inbound calls Unemployment Insurance Claimant inquiries

Claim Application Processing

Eligibility review and documentation compliance

Program requirements and claims escalation

Self Employed Corona, CA

Hair Stylist (2012 – Present)

Duties

Hair styling, Hair Weaves, Hair Coloring

Advertising Agent, Sales and Networking Referrals

Customer Service, Student Trainer

House IncWalden orporated, Garden Grove, CA

Group Facilitator(2009 – 2009)

Duties

●Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information.

●Conduct chemical dependency program orientation sessions.

●Participate in case conferences or staff meetings.

●Review and evaluate clients' progress in relation to measurable goals described in treatment and care plans.

●Interview clients for initial intake, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program.

●Plan or implement follow-up or aftercare programs for clients to be discharged from treatment programs.

●Assess individuals' degree of drug dependency by collecting and analyzing urine samples.

●Intervene as an advocate for clients or patients to resolve emergency problems in crisis situations.

●Attend training sessions to increase knowledge and skills.

●Modify treatment plans to comply with changes in client status.

●Provide clients or family members with information about addiction issues and about available services or programs, making appropriate referrals when necessary.

●Counsel family members to assist them in understanding, dealing with, and supporting clients or patients.

●Develop, implement, or evaluate public education, prevention, or health promotion programs, working in collaboration with organizations, institutions, or communities.

●Instruct others in program methods, procedures, or functions.

●Act as liaisons between clients and medical staff.

Orange County Youth & Family Services, Garden Grove, CA

Group Facilitator/ Office Support(2009 - 2009)

Duties

●Typing, filing, 10-key

●Group Facilitation, Record Keeping, Mail Distribution

●Reception, Customer Service

**Intermediate Microsoft Office Skills including but not exclusive to Word, Excel, Access, Powerpoint. Typing 85 wpm, Data Entry 11k spm, complaint Resolution, Customer Service.

COMMUNITY INVOLVEMENT

Orange County Youth and Family Services Garden Grove, California: Facilitated Grief and Loss, Parenting, Effective Communication, Educational Goals 2008 – 2009

EDUCATION

University Of California Riverside, Riverside, CA (Sociology)

University of California Santa Barbara, Santa Barbara CA (Humanities)

**References Provided Upon Request**

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