Bartender

Scarlett Reanna Craig

*****************@*****.*** 480-***-****

**** ***** ********, **** **

Mesa, Arizona 85202

WORK EXPERIENCE:

** *****, *******, **

Bartender, October-Current

●Specializes in elaborate craft cocktails, classics, and dealer choices

●Participates in collaborating/creating cocktails for each new seasonal menu

●Experienced in creating self made syrups and infusions

ROSE GARDEN, PHOENIX, AZ

Bartender, July 2022-Current

●Trained for new cocktail lounge in DownTown Phoenix

●Very quick in adapting to new menus and specs

●Dedicated to hospitality and craft cocktails

SAZERAC, PHOENIX, AZ

Bartender, January 2022- June 2022

●Excellent guest service and helpful in guiding guests through menu and cocktail recommendations

●Well trained in making multiple cocktails at once for high speed bar volume

●Knowledgeable on creating dealer choice cocktails for guests on the spot

THE OSTRICH, CHANDLER, AZ

Bartender June 2020 – January 2022

●Proficient in up selling in order to increase F&B sales

●Skilled in speed craft bartending

●Excellent in engaging with guests in hopes to have repeat customers

●Responsible for bartending and also serving when servers are not available

●Responsible for side work such as preparing garnishes/creating house made syrups/batches

HOTEL ADELINE, SCOTTSDALE, AZ

Assistant Front Office Manager, September 2019- March 2020

•Responsible for hiring and training front desk agents

•Responsible for creating weekly front desk schedules

•Responsible for reviewing front desk paperwork and resolving any billing errors

•Handled preparations for groups and VIPs in house

•Handled complaints and ensured guests were satisfied during their stay

•Improved front desk system by contacting support to fix issues and glitches on Opera Cloud

MOXY HOTEL, TEMPE, AZ

Front Office Manager/Bar Manager, June 2017 - September 2019

•Responsible for hiring and training new front desk agents/bartenders

•Resolved billing issues efficiently and quickly

•Resolved guest issues and complaints leaving guests satisfied

•Handled preparations for groups and VIPs in house

•Responsible for ordering liquor/beer/wine for the hotel bar as well as front desk supplies

•Scheduled monthly crew meetings and weekly work schedules for crew members

•Ensured daily crew paperwork, work duties, and activations were completed per shift on top of engaging with guests

•Ensured guest satisfaction was met and provided above and beyond service

•Created weekly bar specials and activations to bring in more F&B revenue

•Worked with the hotel marketing team to provide social media content/promotions

MOXY HOTEL, TEMPE, AZ

Front desk agent, Bartender, Server, and Activations Coordinator, Feb. 2016 - June 2017

•Began training for the first Moxy hotel by Marriott in America in February 2016.

•Developed skill and knowledge in hospitality by working at the front desk, bartending, and always accommodating to a guest's needs.

•Created weekly activations, hired entertainment, and created social media content

URBAN MANNER, SCOTTSDALE, AZ

Bottle Service/Bartender/Server, May 2015 - November 2015

•Hostess and server for tables during day restaurant hours.

•Bartender and provided bottle service for VIP tables during night club hours

•Promoted for special events twice a week

•ADDITIONAL SKILLS:

•Attentive listener, highly enthusiastic and keen personality

•Efficient in leading and directing others as well as following and taking direction

•Very creative and imaginative during on the spot situations

•Extremely passionate and a dedicated worker

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