Insurance Manager Front Desk
Resume:
Curriculum Vitae
Of
Adrienne Simone Horsley
Personal Details
Surname : Horsley
First name : Adrienne Simone
Date of Birth : 12 October 1982
Identity number : 821**********
Address
:
** *****y Road
Woodview
Durban
4004
Contact number : 066*******
Gender : Female
Nationality : South African
Marital Status : Married
Home Language : English
Other Languages : Afrikaans
Health Status : Excellent
Drivers License
: Code 08
Educational Qualifications
Last School Attended : Umbilo Secondary School
Highest Grade Passed : Matric - 2000
Subjects Passed : English
Afrikaans
Business Economics
Mathematics
Geography
Typing (40+wpm)
Tertiary Institution
Name of Institution : Howard FET
Year Completed : Current
Business Management (N4 – N6)
Name of Institution : KIB TRAINING COLLEGE
Year Completed : 2003
Course Outline : Customer Services
Negotiating Skills
Telesales
Internet/Email
Skills Management
Data Capturing
Communication skill
Administration
Telephone Etiquette
Listening Skills
Risk Management
Churn Management
Stress Management
Name of Institution : Sun School of Computing
Year Completed : 2003
Course outline : Computer Fundamentals
Windows
Microsoft Word
Microsoft Excel
Multimedia
Internet/Email
Name of Institution : Damelin
Year Completed : 2008
Course Outline : NCA
Name of Institution : F & I Business School
Year Completed : 2008
Course Outline : Fias 1
Fias 2
Name of Institution : Moonstone
Year Completed : 2012
Course Outline : RE(5) Regulatory Board Exams
Name of Institution : Invuya Institute of Learning Year Completed : March 2014
Course Outline : Short Term Insurance Qualification Training Courses
• Attended course for intrapersonal entrepreneurial skills
• Certificate for CIC Centre Training
• Certificate for health programmes and life skills Employment History
Company : Halfway Toyota Group
Position : Finance & Insurance Manager
Department : Finance
Duration : March 2022 - Current
Responsibilities
Maintaining client relations
Providing tailor made finance options
Complete finance analysis on potential client
Increasing dealership Profit
Budget Management
Compliance
Selling Of Products
CSI Reports
Building and maintaining relationships
Maximizing on all business opportunities
Providing advice in terms of regulation
Compiling reports for month end
Communicating with suppliers and insurance companies
Product training to staff
Company : McCarthy Group
Position : Finance & Insurance Manager
Department : Finance
Duration : September 2015 – February 2022
Responsibilities
Maintaining client relations
Providing tailor made finance options
Complete finance analysis on potential client
Increasing Profit
Budget Management
Compliance
Selling Of Products
CSI Reports
Building and maintaining relationships
Maximizing on all business opportunities
Providing advice in terms of regulation
Compiling reports for month end
Communicating with suppliers and insurance companies
Product training to staff
:
:
Company Telesure Group Services
Position Business Development Officer
Department : Business Insurance
Duration : August 2015 – September 2015
Responsibilities
Maintaining client relations
Cold Calling
Budget Management
Compliance
Selling Of Business Insurance
Building and maintaining relationships
Maximizing on all business opportunities
Compiling reports for month end
Company : CMH Group
Position : Finance & Insurance Manager
Department : Finance
Duration : Nov 2011 – Feb 2015
Responsibilities
Maintaining client relations
Increasing Profit
Budget Management
Compliance
Selling Of Products
CSI Reports
Building and maintaining relationships
Maximizing on all business opportunities
Providing advice in terms of regulation
:
:
Compiling reports for month end
Communicating with suppliers and insurance companies
Product training to staff
Company BP Drakensberg
Position Dispatcher/ Assistant Manager
Admin / Fleet Control / HSE Functions
HR Functions
Department : LPG Gas and Lubricants
Duration : 08/02/2010 – 01/10/2011
Responsibilities
Dispatching of trucks carrying hazardous products Invoicing and return of any credits.
Overtime / Capture Salaries
Keeping track of truck maintenance
Hazchem - Compliance
Making sure HSE is up to date
Front desk cash up
Stock take
All office administration
Staff training / Disciplinary
Planning / Organizing
Staff Schedule
Company : Bullion Boulevard Motors
Position : Business Manager/Sales
Department : Used Car Finance
Duration : 01/06/2008 – 31/01/2010
:
:
Responsibilities
. Maintaining client relations
. Increasing Profit
. Budget Management
. Compliance
. Selling Of Products
. CSI Reports
Name of Company : Wesbank – Empangeni
Position Business Development Officer
Department : Motor Division
Duration : January 25 2005 – May 31 2008
Responsibilities
• Marketing
• Dealer management
• Preparation and review of take up reports with dealers
• Submission of Take- up reports to respective BPC’s
• Generate new business by converting non friendly dealer to friendly dealers
• Increase penetration in new and used sales
• To increase penetration at friendly dealers
• DIC management
• Regularly in penetration in new and used sales
• Regularly visit F&I and sales people to facilitate quality improvement
• Discuss various Dealer reports
• Confirm correctness of documents (do a quick check on signed up customer files)
• Maintain AVAF visibility in marketplace
• Regular checking of vehicles quality at dealership
:
:
• Scheduled health checks on dealerships
• Do quick check on contracts
• Training of F&I’s and dealer sales staff on new packages / products Name of Company : Ethekwini Municipality
Previous Position : Call Centre Agent
Duration : March 2004 – Jan 2005
Responsibilities : Water and Electricity queries
Client accounts
Log Calls/Faults
Reason for leaving : Better Prospects
Name of Company : First National Bank
Position held : All Rounder
Duration : February 2001 – July 2002
Responsibilities : Foreign Exchange, Teller, Switch-board Enquiries, Front Line Supervisor
Reason for leaving : Re-located
References
Contact Person : Nicole Tulip
Name of Company : Halfway Toyota
Position : Dealer Principal
Contact Numbers : 082*******
Contact Person : Mervin Padayachee
Name of Company : CMH
Position : Dealer Principal
Department : Vehicle Finance
Contact Numbers : 073*******
Contact this candidate