EWELINA CHLEBEK

***** ***** ******* ** *****

815-***-****

adxw1w@r.postjobfree.com

PROFESSIONAL EXPERIENCE

A motivated, passionate leader who performs well in a fast-paced work environment. Expert at managing tasks and all phases of projects. I possess a reputation for excellence and high-quality work commitment. Years of experience building strong interpersonal and communication skills. PNC BANK Remote- Illinois

Loan Processing Associate January 2021- July 2023

Mortgage Collateral Support

● Provided support to Lending Officers, Underwriting, and Loan Processors

● Assisting LOs with ab applicant questions and issues

● Sending e-mails to LO’s regarding the appraisals process/status

● Ordering appraisals for purchases and refi's

● Ordering appraisals for FHA- Caivers

● Pulling Excel credit reports and allocating daily fees

● Completing the follow-up report

PNC BANK Remote - Illinois

Loan Processing Associate-Vendor Support March 2022- May 2023 Originations Real Estate Services & Vendor Support Retail Lending

● Connecting appraiser with homeowners to set up appraisal inspection appointments

● Investing appraisal orders to see how they can be pushed through the system

● Monitoring incoming e-mails for receipt of updated requests and status updates from appraisal vendors and responding to those requests

● Responsible for following up on appraisal orders, including appraisals and final inspections

● Tracking and managing orders by contacting appraisers to ensure they are received on or before the expected due date

● Escalating service issues to Operations Supervisor when required PNC Bank Woodridge, Illinois

Branch Sales & Service Representative March 2019- December 2020

● Managing customer portfolios and cross-selling sovereign products and services.

● Actively engaging in customer outreach efforts focused on managing a weekly lead list.

● Responding to customer inquiries and concerns to create positive solutions.

● Conducting customer appointments and engaging in customer conversations by following a prescribed sales process designed to effectively uncover customer needs and provide relevant customer solutions.

● Interviewing and processing consumer loan/credit line requests from customers and obtaining referrals from loan customers.

● Providing consumer loan solutions for customers from origination through closing.

● Developing and maintaining relationships with business partners to increase cross-sell opportunities and achieve sales goals.

● Developing and maintaining relationships with in-branch partners, including the teller team.

● Managing the account opening process with minimal errors and being comfortable with cash-handling transactions (if applicable).

● Providing deposit account solutions through effective implementation of the new account opening process.

● Handling daily account maintenance and other service issues as necessary.

● Promptly responding to all customer requests by providing ongoing deposit account maintenance and overall relationship servicing. Fairway Independent Mortgage Hickory Hills- Illinois Assistant Loan Officer May 2018 - November 2019

Entrusted to support a high-producing Mortgage loan Officer by ensuring the quality, completeness, and accuracy of all new loan applications.

● Ensured new loan applications were prepared for processing while adhering to standard tun times

● Managed individual order queues to meet published lead times and individual and team revenue targets.

● Maintained effective communication with all necessary parties involved in a new loan application from the customer loan officer processor and lender to ensure a positive application experience.

● Worked with various internal departments as well as external organizations to obtain processing-related documentation or obtain the necessary information needed to complete an application, including but not limited to IRS Transcripts, Title Reports, Setting up Escrow, Homeowners insurance, and Ordering Appraisals. Immediately notify all necessary parties of irregularities relative to standard mortgage guidelines.

● Monitored all incoming loan conditions via email, fax, or mail.

● Locked loans in the Loan Originator System (Encompass) and re-disclosed if the files were not within RESPA compliance.

Generated residential mortgage loan application. Provided excellent customer service throughout the process while assisting the loan officer

● Meet with clients, as necessary, to take borrower applications and review

● Completed and revised forms with borrowers; collected the necessary documentation and appropriate fees

● Reviewed assists in the evaluation of information pertinent to the client’s application and made recommendations

● Maintained Loan Officer database and coordinated loan submissions to processing and closing

● Assisted with pricing and rate locks

● Worked closely with agents and builders to ensure and smooth the application process

Chase Bank Romeoville Illinois

Teller/ Lead Teller July 2005- May 2017

Bank Teller Supervisor with over 16+ years of experience in providing excellent customer service, handling customer transactions, referring credit products, and balancing cash drawers.

● Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies.

● Balance Automated Teller machines, Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) often totaling more than $100,000.

● Process 25+ customer transactions per hour with extreme attention to detail.

● Selling and redeeming U.S. Savings Bonds applications to the Federal Reserve as needed.

● Respond to customer account inquiries totaling 130+ weekly accounts.

● Being a notary for almost six years. Witnesses the documents, signing & notarizing the signature.

Archer Bank Chicago Illinois

Teller May 1999- July -2003

● Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers.

● Adhered to strict safe deposit box operations and guidelines.

● Assisted the Supervisor with audits and daily balancing of the vault, which exceeded $50,000.

● Organized 200+ customer transaction receipts daily so that they could be filed correctly in a timely manner.

● Assumed a leadership role in the absence of the supervisor and maintained that the bank floor operated normally.

EDUCATION

Curie Metropolitan High School Chicago Illinois

Diploma, May 2000

ADDITIONAL SKILLS

● Expert with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Contact this candidate