Shadaya Shelby

Troy, NY ***** • 518-***-**** • adxw1i@r.postjobfree.com

Professional Summary

Multifaceted, Hardworking and Versatile Administrative Assistant with proven organization skills and thorough Knowledge of Corporate Policies and Procedures. Works Well in high-pressure settings with minimal supervision in both leadership and team roles. Excellent communication and people skills with extensive strategic planning capabilities. Especially effective at fielding phone calls,and coordinating with clients. Able to multitask while maintaining a high level of professionalism and attention to detail. Expert Level proficiency in all MS Office applications

Skills

Office Administration Microsoft Office (10+ years) Office Administration (9 years) ICD-10

Medical terminology Medical records

CPT Coding EMR Systems ICD-9

Medical Billing Scheduling

Electronic health records

Work History

Customer Service Representative, 09/2010 to 12/2013

Salvation army– Patchogue NY

Assisted customers with warm positive attitude. Assisted customers with questions.

Helped customers with products,service and pricing .

Responded to customer requests for products, services and company information

Secretary/Bookkeeper, 03/2013 to 11/2016

Philadelphia Bible Way Community Church – East Patchogue, NY

Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity

Responded to about 30 emails and other correspondence to facilitate communication and enhance business processes

Offered office-wide software support and training, troubleshooting issues and optimizing usage

Reviewed and balanced daily bank deposits and deposit report Answered multi-line phone system and greeted callers enthusiastically

Provided clerical support to company employees by copying, faxing and filing documents Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data

Customer service representative

Speedway LLC 9/2017-12/2018

-cash management

-stocking and truck unloads

-inventory

Customer Service Representative, 10/2020 to 12/2020

Maximus – Albany, NY

Assisted customers with warm and professional attitude. Assisted customers with questions.

Handled over 40 emails, inbound calls, and outbound calls.

Responded to customer requests for products, services and company information

Education

Certification in Medical Office Administration: 06/2021

Capital District Equal Opportunity Center - Troy, NY

High school diploma: GED, 10/2013

Suffolk County Community College - Selden, NY

Briarcliffe Community College -04/2014

Office administration

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