WILLIAM HARRIS • *** LUNN BLVD FARRELL, PA ***** 724-***-****

Skills Summary

Offering customer care excellence within high-volume environments that included…

Hospitality ● Call Centers ● Healthcare ● Inspector

Employment

ABDD – Hermitage, PA 16148 Direct Care Professional, 2005 - Present

Providing residential care to individuals in an assisted living environment, communicating life skills to residents on a daily basis, and communicating professionally with healthcare professional and ten years state certified in passing, documenting, and storing medication.

UPMC Horizon – Farrell, PA 16121 Nutritional Services, 2005 – 2005

Provided nutritional meals to patients via patient menu selection. Also prepared meals and delivered them to patients, plus worked in the dining room as cashier an server.

West Corp., Niles, Ohio 44446 Assistant Trainer, 2004 – 2005

Provided customer service/support in a high volume call center. Provided excellent communication skills to 420 customer service representatives weekly in a trainer/supervisor capacity to students in the classroom and on the production floor.

Education

Pharmacy Technician, Ashworth College, Norcross, GA 30092 – Present

Sports Marketing Agent, Checkmate Sports, LLC, Atlanta, GA 30058 - 2022

Sports Administrator Diploma, Sports Management World Wide, Portland OR 972009 – 2012

Home Inspector Certificate, Professional Home Inspection Institute, Madison, SD 57042 – 2009

Advanced Office Technology, Sawyer Institute, Pittsburgh, PA 15219 – 1995

Associates Degree, Shenango Valley School of Business, Sharon, PA 16146 – 1989

Professional Experience

(HHIP) Harris’ Home Inspection and Preservation – Field Inspector providing commercial and residential inspections in the Mercer County/Shenango Valley area. Using laptop, tablet and smartphone and company software to provide timely and quality reports. 2012 – 2013.

MBA DAYCARE – provided Childcare to parents in Allegheny and Mercer counties from 1992 – 2009. State certified, with all required clearances over 15 years.

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