Software Engineer

Kanar Ibrahim

Software Engineer

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PROFESSIONAL SUMMARY

Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.

Hardworking professional with five years of experience and a proven knowledge of back-office operations, administrative support, and customer service. Aiming to leverage my abilities to successfully fill the open role at your company.

EXPERIENCE

ADMINISTRATIVE ASSISTANT, CHICAGO, IL

John H. Stroger, Jr. Hospital of Cook County, May 2022-April 2023

Receives, greets, and directs patients, visitors and hospital personnel providing accurate responses in a friendly and courteous manner.

Answers telephone and provides general information; refers questions, which cannot be answered, to the appropriate personnel.

Notifies appropriate physicians and nurses of the arrival of new admissions and/or transfer.

Maintains patient chart in an appropriate and sequential order with each patient label affixed to medical record appropriately.

Completes, organizes, and records pertinent information on all admissions, transfers, and discharge forms with accuracy and timely.

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BILLING/TREATMENT COORDINATOR, BRIDGEVIEW, IL

International Dental of Bridgeview, December 2017-Present

Act as the first escalation point for conversations with difficult customers, customers who request a supervisor or manager, and customers with complex issues who ask for information that requires in-depth knowledge; recommend corrective services to respond to customer complaints.

Responsible for providing feedback and mentoring/training for new staff and staff who are not meeting productivity standards.

Answer patient inquiries with the objective of resolving the patient issue in one call or direct inquiries to the appropriate representative or department if the issue cannot be immediately resolved.

Provide clerical support to the management and supervisory staff as needed.

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EDUCATION

MASTER OF SCIENCE (M.S.) IN SOFTWARE ENGINEERING, ROMEOVILLE, IL

Lewis University, August 2020

BACHELOR OF ARTS (B.A.) IN COMPUTER STUDIES, OAK Lawn, IL

Saint Xavier University, May 2019

SKILLS

Java

HTML

CSS

LANGUAGES

Arabic

Fluent

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