Misty Dyer

Customer Support & Data Input Specialist

Bessemer City, NC 28016

adxw05@r.postjobfree.com

+1-828-***-****

I am a friendly, loyal, dependable and dedicated individual who has an ambition to succeed in any given environment. Although I have customer service experience I love to learn and am always up for a challenge. I get along with others, and also work well on my own. I am seeking a position where I can develop and excel while giving my best to an employer. Work Experience

Customer Service, Sales, Marketing,Owner

Suds on Wheels

December 2016 to Present

• Maintain detailed documentation of the company business

• Recruit new employees and vendors

• Provide customer service for clients

• Handle all customer complaints with professionalism

• Answer multi line phone system

• Set appointments with potential clients

• Follow up with clients to ensure satisfied

• Data entry of company records

• Retrieve phone numbers and addresses from the company database.

• Utilized proprietary software for entering customer information into a computerized database

• Dispatch drivers

• Make delivery routes

• Take payments via cash, credit card or charge to account. Marketing Manager

Green Energy Products Energy and Utilities

December 2009 to December 2016

• Maintained detailed documentation of the company business

• Provided customer service for clients

• Handled all customer complaints effectively & professionally

• Answered multi line phones & directed calls to correct representative

• Set quality appointments with potential clients

• Data entry of company records

• Retrieved phone numbers and addresses from the company database.

• Provided support to installers & employees

• Utilized proprietary software for entering customer information into a computerized database Manager

Holiday Foods - Lenoir, NC

September 2007 to December 2009

• Supervised & maintain daily operations

• Provided Monthly inventory of store

• Supervised employees and vendors.

• Made weekly schedule for employees,

• handled cash deposits for store as well as other stores.

• Opened & closed business

Sales/Customer Service

Top Guard - Hickory, NC

March 2004 to September 2007

• Telecommunications Services perform cold calls and sales presentations to prospective customers.

• Set appointments for sales consultations and provide all necessary paperwork to company Sales Reps.

• Suggested new products that increased office sales leads.

• Handle both dial-in and dial-out phone contacts with tact an professionalism. Sales

AMS Magazine Sales - Hickory, NC

October 2002 to February 2004

• Telecommunications Services

• Effectively handled customer inquiries for the sales office.

• Retrieved phone numbers and addresses from the company database.

• Utilized proprietary software for entering customer information into a computerized database. Customer Service

L & M Painting and Siding - Lenoir, NC

April 1996 to September 2002

• Construction - Residential & Commercial/Office

• Answered phones

• Filed company records & receipts

• Data entry

• Set Appointments with prospective customers

• Ordered materials

Education

Associate's degree in Criminal Justice

Post University - Connecticut

October 2022 to Present

High school diploma or GED

Skills

• Computer skills (10+ years)

• Cashiering (10+ years)

• Organizational skills (10+ years)

• Cash handling (10+ years)

• Communication skills (10+ years)

• English

• Account Management (10+ years)

• Microsoft Outlook

• Sales (10+ years)

• Pricing (10+ years)

• Social Media Management

• Telecommunication (10+ years)

• Computer Networking

• Customer service (10+ years)

• Administrative experience (10+ years)

• Event Planning

• Budgeting

• QuickBooks

• Marketing management

• Typing (10+ years)

• Business Development (10+ years)

• B2B Sales (10+ years)

• Data entry (10+ years)

• Cold calling (10+ years)

• Microsoft Office (10+ years)

• Leadership (10+ years)

• Inside sales (10+ years)

• Retail Sales (10+ years)

• Driving (10+ years)

• Marketing (10+ years)

• Microsoft Excel

• Sales Management (10+ years)

• Outside Sales (10+ years)

• Public Relations

• Research

• Conflict management (10+ years)

• Software troubleshooting

• Salesforce

• Merchandising

• Management (10+ years)

• Customer support (10+ years)

• Desktop support (9 years)

• Help desk (10+ years)

• IT support

• Windows

• Remote access software

• Active Directory

• Network support

• LAN

• Microsoft Exchange

• Operating systems

• VoIP

• Cloud computing

Certifications and Licenses

Resnet/Hers Certified

Present

Assessments

Sales skills — Highly Proficient

July 2022

Influencing and negotiating with customers

Full results: Highly Proficient

Call center customer service — Proficient

September 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative assistant/receptionist — Proficient June 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work style: Conscientiousness — Highly Proficient

July 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Customer service — Proficient

August 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

August 2022

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

August 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

October 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Data entry: Attention to detail — Highly Proficient January 2023

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Sales skills — Highly Proficient

July 2022

Influencing and negotiating with customers

Full results: Highly Proficient

Basic computer skills — Proficient

January 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Inside sales — Proficient

January 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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