Nafeez Dean

Branch Manager

Stockton, CA *****

adxvz5@r.postjobfree.com - 510-***-****

Sharp, detailed-oriented dispatcher with extensive experience in the security industry/Construction industry for more than 3 years successfully resolving customer issues, following given instruction and keeping the clients assets safe. Effective leader skilled in multitasking with routine daily activities, communicate with employee, and quickly resolving customer emergencies as they arise.

• Quickly resolve emergencies and notify appropriate personal

• Daily Activity Report Writing in Timberline, Microsoft Excel, Microsoft Word and Microsoft Outlook

• Create Weekly Routing schedule

• Create Monthly service reports

• Well-Organized and highly efficient

WORK EXPERIENCE

Branch Manager

Quality Driver Soltutions - Hayward, CA - February 2012 to Present Responsibilities

Recruit and schedule drivers/warehouse for QDS clients. Maintain Drivers Driving logs and timecards every week. Talking to drivers and clients, picking up multiple phone calls, participating on the on-call program, and following DOT Compliance. Dispatching drivers on day to day assignments. Dispatcher/Scheduler

Ulitmate Staffing (Intelli-tech) - Pleasanton, CA - April 2011 to November 2011 Interacts with customers to provide exceptional quality service and diligently resolves emergency service issues/ customer complaints. Supervise 10 Service Technicians and routing techs based on geographical regions striving for efficiency. Verify the accuracy of technician's weekly timecards, work orders and field reports pertaining to service. Reviews and maintains service inventory record of technician truck stock/ warehouse. Produce monthly reports including Service Booking Reports, Capacity Report, and Over and Under Billing reports. Notify pending issues or duties that were unable to be performed to appropriate office Manager. Security Dispatcher

Securitas - Foster City, CA - April 2008 to April 2011 Responsible for dispatching up to 5 security staff to client site/ different buildings based on specific needs. Operates and monitors access control, radio communication, intrusion alarms, and write daily activity report and building fire alarm systems for the client Sony Computer Entertainment of America. Check shift payroll sheet and equipment log for any errors and report to shift supervisor. Registering customers' vehicle information into Microsoft Excel. Responsible for accurate data entry and documentation. Installer/ Sales

Connect Television - San Leandro, CA - November 2007 to April 2008 Field Tech installing Direct TV equipment in residential units throughout east bay. Performed daily task by receiving work orders assigned by areas dispatcher. Install Direct TV dish units, cables and receivers in customer's home professionally and educate customers on how to use the equipment properly. Maintained log for equipments being used on installation and request new equipment from the company's warehouse every week. Excellent client relations.

Supervisor

Allied Barton - Foster City, CA - May 2005 to November 2007 Supervise 4 security officers in Swing Shift ensuring officers are following security post orders and performing their duties safely. Closely work with the security director and the client Equity offices ensuring security fulfilling client's needs. Daily activities included assigning monthly tests to security officers, created badge reports and resolving client's customer's issues. Engage in special projects to assist the security director, building engineers, property managers and client's employees. Target (Seasonal Position)

Cashier

Guest Services - San Leandro, CA - November 2004 to May 2005 Operating Cash registers in all departments and providing exceptional service to the target customers. Accurately ring customers quickly and receive high rankings in performance. Promoted target credit cards to customers in need and advised them the benefits of holding a credit. Solid knowledge of products sold in target and where products where located in the store.