Utilities Manager Customer Service
Resume:
Kathy Alvis
*************@*****.***
Tyler, Texas
Objective
To obtain a position with your current staff using the skills and customer services tools that I have
learned over my years of service with the State of Texas.
Experience
Texas Lottery Commission
Retailer Services Licensing
February 2005 to March 2023
Account Examiner – Licensing Editor III
Austin, Texas
Processing lottery license applications and renewal of current licenses for companies to sell Lottery products at approved locations. This included but not limited to the business structure, detailed background checks of applicants and accounting and financial audit of applicants.
Denial of licenses to applicants or denial of renewal of license with management oversight
Customer service to all players and public as required via phone, email or in person. Customer service to owners with regards to the application process and status of accounts and application process updates
Sole contact for IGT ( TLC Contractor) Key Account managers on all their accounts statewide. Also, sole contact for all lottery license information to 7-Eleven Corporate, HEB, Brookshire and Brookshire Brothers, CEFCO and Spec’s Liquor
Collection of weekly payments accounts overdue,
Special projects dealing with software changes, accounting
issues, banking issues and with the Enforcement Division with regards to backgrounds of current owners or new officers or new owners.
City of Nacogdoches
August 2000 to February 2005
Secretary to the Water Utilities Manager
Nacogdoches., Texas
Responsible for general correspondence to and from the Water Utilities Manager. General office duties including business travel and maintaining the required licensing by all operators.
Maintaining and reporting to TCEQ and EPA with regards to the monthly Water Utilities and Wastewater Utilities for the City of Nacogdoches, including special circumstances and boil water notices to public.
Billing and collection of fees from the wastewater haulers and grease haulers for processing services at the WW plant
Equipment and chemical bid coordinator for all of Water and Wastewater items
Customer service to all public as required via phone, email or in person.
Water and of Wastewater Easement access with oversight of City Attorney and Water Utilities Manager
Safety Contact and facilitator for training at both the water utilizes Surface Water location and at the Wastewater Plant
References upon Request
Contact this candidate