Customer Service Hr Specialist
Resume:
VERONICA
MICK
*********@*****.***
Proctorville, OH 45669
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
PROFESSIONAL SUMMARY
St. Mary's Home Health - Business Manager
Proctorville, OH • 01/2022 - 05/2023
STAR Community Justice Center - HR Specialist
Franklin Furnace, OH • 10/2021 - 01/2022
WORK HISTORY
Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
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• Managed clinical schedules
• Intake
• Performed all payroll functions
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Communicated with staff, patients and healthcare providers to encourage highest quality of service.
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• Prepared daily, weekly and monthly reports
• DSO billing
• Overseen all daily operations for all non clinical team members Communicated with customers and vendors positively with particular attention to problem resolution.
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• Assisted in recruiting, hiring and training of team members. Trained new employees on proper protocols and customer service standards.
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Reviewed and screened applicant resumes to identify qualified candidates.
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• Oversaw and managed hiring process and assisted human resources. Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
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Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
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Performed timely project management within budget constraints for issues regarding executive leadership.
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• Handled all payroll responsibilities
SKILLS
• Public Outreach
Inventory Tracking and
Management
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Workforce Management System
Software
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• Operational Leadership
• Data Collection
• Leadership
• Business Administration
Verbal and Written
Communication
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• Employee Motivation
• Accounts Payable and Receivable
• Staff Training
Payroll Administration and
Timekeeping
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Marshall University
Huntington, WV
No Degree: Accounting
Dawson- Bryant
Coal Grove, OH • 1994
High School Diploma
EDUCATION
H.T. Hackney - Business Office Manager
Milton, WV • 10/2017 - 01/2019
McSweeney's - HR/Payroll Manager
South Point, OH • 08/2008 - 10/2017
Ohio River Bank - Head Teller
Ironton, OH • 06/1997 - 10/2009
Delivered consultative services and recruited qualified and diversified candidates for employment.
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Maximized cash flow through optimal billing and collection processes.
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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Utilized company's accounting systems to review reports and prepare assessments.
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Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
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• Completed Weekly payroll for 150 employees.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
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Delegated tasks to administrative support staff to organize and improve office efficiency.
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Supervised 7 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
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Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
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Reviewed time records for 250 employees to verify accuracy of information.
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• Processed payroll garnishments such as tax liens and child support.
• Calculated deductions and processed payroll for employees. Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
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• Handled insurance
• Manually entered time
Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
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Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
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Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
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Replenished ATM funds in empty canisters prior to validation process.
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Mentored newly hired team members on appropriate responses to patron questions.
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Answered inquiries regarding checking and savings accounts and other related products.
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Provided customers with appropriate literature on banking products and services.
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Created teller schedule to keep weekly and weekend shifts properly staffed.
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• Maintained friendly and professional customer interactions. Counted, verified and handled bank deposits and armored car transactions.
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• Executed wire transfers, stop payments and account transfers.
• Calculated fees due, interest and change for customer transactions.
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