PROFESSIONAL SUMMARY

DA highly experienced Senior Project Manager with over 23 years of international & domestic experience with PMO, infrastructure communications, Cell Call Centers, ERP and end-user application development.

I specialize both in Cloud migration solutions, Project Manager Office, voice & data integration, finance/budget requirements and costing.

I use proven, best-case methods with associated PM tools, (timelines, baselines, milestones resource management, mergers & acquisitions and scheduling) to ensure that the Business Case, Configuration, Change, Controls, Security and Risk alternatives are in place.

An award-winning record of achievement, adding to the bottom-line and cost savings of the Business Case and Project Mandates (Scope, Budget, Reporting & Metrics) envisioned by senior management and key stakeholders, yet I communicated very well with Engineers, Architects and Planners.

I hold in the highest degree my very strong inter-personal character and values.

A kind and considerate Professional with the rare skill of being able to successfully translate highly technical solution sets into palatable business case scenarios.

SKILLS / TOOLS:

Platforms: Amazon Web Services (AWS) Cloud virtualization and architecture, Clarity Database Services, Telecoms, Web Development, Data Storage, PMO Management, Visio, VDI, Web Video Conferencing, (Audio/Video), Data Warehouse, Voice & Data Migrations, Single Sign-on and Jira.

Hardware: Cisco, Juniper Lucent & Alcatel Routers & Switches, F5 Load Balancing, NAS & SAN (Storage Area Networks), Virtual Desktops (VDIs) & Firewall Security, ULH & OTN mesh.

Communication Centers: Cisco UCCE Enterprise VoIP Call Centers, Lucent & Nortel PBX, Genesis Call Centers, Identity & Access Management (IAM).

Software/Databases: Visio, Excel (V-lookup) & MS-Project expert. ERP Systems, (PeopleSoft, ServiceNow, etc.) VMware + VDIs, CA Clarity, HyperVisor, SAP migration, SaaS, PaaS, IaaS.

Operating Systems: Win V10, VMware VDI, Red Hat Enterprise Linux, UNIX, Apple IOS, Microsoft 360.

Project Management Methodologies: PMI Project Manager(PMP), PRINCE2™ PM Practitioner, SCRUM Master, Iterative Project Management Methodologies, MS EMP, ITIL SDLC, Waterfall & Agile.

PROFESSIONAL EXPERIENCE:

Conviva Healthcare – McKinney, TX

10/2020 – 11/2022

Sr. Project Manager- Infrastructure & Contact Call Center

Migration of 52 site over AWS VMware desktop clients.

Inter-communication with 3rd Party vendors by providing waterfall skills controlled by the Project Management Office with Single Sign-On security management.

Employed Genesys Contact Center for Maintenance, Call Logs, Forecasting, Phone Calls & E-Mail.

Worked closely with AT&T and incumbent backbone providers to rematch voice and data circuits in order to accept Cisco UCCE streams with the minimum user down time.

Evolve to an instructor to teach the new platform of voice interconnection and control the customization for each control stream to provide 911 services, recorded voicemail & transfer to backup attendees, etc

Compucom Systems – Plano, TX 03/2017 – 08/2020

Sr. Project Manager, Infrastructure

Introduced the Service Now Enterprise Management System to support Compucom’s parts and labor provisioning system. Employed JIRA and JAVA in SW & HW Development.

Coordinated new and existing resources into the Amazon Web Cloud Service and VMware including additional strict access controls. Deployed Single Sign-on functionality.

Helped skills transfer to North American offices regarding additional security layers.

Monitored the Engineering, Architectural and Planning divisions to migrate and deploy the new project on-time and below budget with Business Operations and Procurement in real-time.

Tracked all resources in MS-Project for the WBSs to be delivered.

Blue Cross/Blue Shield – Dallas, TX

12/2014 – 03/2017

Sr. Project Manager /Service Delivery P.M.

Coordinated move from legacy Healthcare Management Platform to Amazon Web Services (AWS) Cloud domain, consisting of external multi-user deployment of the Blue Cross System

Managed the $12M project and deliverables consisting of S/W development, PMO management, infrastructure, migration and cloud-based single sign-on security, ServiceNow ERP methodologies and Security Firewall SSO; delivered the section on-time and on-budget, using AWS-VMware VDIs to the clients.

Organized work activities between existing CBC internal system, tracked all modification and improvements, and ensured proper control of data to multi-user internal and external users

Designed the new Blue Cross IT infrastructure as a migration from big data to AWS using UHL & ROADM.

Goldstein Consulting - Dallas, TX (H.Q. Dresden, Germany, Banking Industry)

Banking Clients: Deutsche Bank, Banc Paribas, Lloyd’s of London, Barclays & HSBC, Bank of America & Wells Fargo.

Service Delivery Manager /Project Manager

03/2009 – 12/2014

Sold and managed the consolidation/migration from 700+ local and international users (LANs, WANSs & Circuits) to Cloud using VMware clients and managed by V-Center NMS; consolidated 20+ storage servers, 8 MS-Exchange Servers and 5 data centers as an $11M project.

Migrated to Cisco Call Manager, MS-Exchange, including mail server synchronization, VoIP migration. Setup and Managed a $23M PMO that included 14+ Engineers and 3 Project Managers for the transition and migration of 2,100 local & international network users from Lotus Notes to the MS-Exchange, Voicemail & app clients.

Managed the PMO and the installation of Genesys™ from Avaya Suite w/Voice & Data Portal ACD & IVR integration; documented and controlled all vendor change and control logs Integration international country code SS7 to SIP “Across the Pond” gateways, providing secure VPN’s. Compiled and documented the BAT (Business Acceptance) & TAT (Technical Acceptance Testing) on-site.

NEC Unified Solutions, Inc.- Irving, TX

3/2007 – 3/2009

Infrastructure, Project Manager to Verizon

Managed a cross-functional PMO team of NEC & Verizon Enterprise Network Engineers, Architects and Project Managers for NEC; migrated from existing Lotus Notes to Microsoft Exchange

Configured and monitored the Project Management Office in Irving, TX, using Genesys Call Manager Enterprise, PRINCE2 & PMP methodologies to ensure proper document version, base- lining and milestone achievement of Quality objectives; detailed Risk Logs, plus LAN optimization

Assigned NOC trainer for Level 1-3 system support teams (9 service sites).

Introduced European and International protocol SS7 to SIP signaling gateways, including E-911, migration of Oracle & SQL relational databases, providing secure VPN WAN call setup, transition and teardown and global synchronization of call signaling between NA and European centers.

Ericsson, Ltd., New Zealand 1/2004 – 3/2007

Telecommunications, Sr. Project Manager

Standardized all Asia Pacific Rim Ericsson branch offices to employ the PRINCE2 methodology.

Project Managed the new 250 bed Gisborne Specialty Hospital’s $1.75M budget in its first year alone utilizing the latest TDM and Ethernet procurement including a new data center and Cloud services.

Utilized Genesys Contact Center for interactive call & email services.

Built from scratch all document templates and data standards for new hospital in Gisborne, NZ.

Alcatel /Lucent Inc.,

6/1999 – 1/2004

Project and Sales Engineer, Project Manager

Designed, managed and built all data related elements for the new 300 bed Bahrain Specialty Hospital. Managed all 3rd Party contractors (cabling, servers, security, access, apps), cost $4.7M

TDM and small cell circuits, Metro Ethernet, Transport wavelength services.

Small to medium CLECs shared or dedicated Service Centers w/ ILECs, IXCs & CLECs distributions.

Managed the Arabic to English pharmacy translations for precise medication.

Recorded all surgical procedures to be used for skills transfer and contingency.

IBM Corporation

3/1991 – 6/1999

Sr. Network Engineer, Project Manager (Employee # 062850)

Instrumental on a $30M data migration from the IBM mainframe to an SAP/R3 server environment.

Delivered over $10M of IBM product to the employers, consultants and contractors.

Technical Project Manager on the new Meridian Hotel, including servers, security, cabling, etc.

Managed the Saudi ARAMCO Sales & Pre-Sales account (largest Oil Company in the World).

EDUCATION / CERTIFICATIONS:

Honor Roll Graduate, Bryan Adams High School (Computer Science, Mathematics)

Certified Project Manager (PMP), 2020

Certified PRINCE2 Project Manager 2019

Agile /Scrum Master, 2017 (Expired 2020

Cisco Certified Network Engineer (CCNE), 2015

ITIL V.3 Service Delivery Life Cycle (SDLC) 3.0, 2018

Microsoft Certified Systems Admin (MCSA, MCSE, CCNA), 2018

AWARDS & RECOGNITION:

IBM "100% Club", Sales & Engineering Over-Achievement (5-time, perfect record!), 2009

Cisco "Merit of Excellence" Award for Project Management, 2007 & 2008

Cisco Solutions Award for Performance, 2007

Alcatel Key Account Manager (KAM) ARAMCO Enterprise 100% Club 2016

Alcatel Target Account Selling (TAS) & Negotiations 2018

Ericsson "Top Performer, Enterprise" Award, 2018

LANGUAGES & VOLUNTEER WORK:

Spanish (R/W Fluency), French & Arabic (Conversational)

Volunteering: Society to Prevent Cruelty to Animals (SPCA), Salvation Army, Cathedral of Hope, Goodwill.

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