Plant Manager Customer Service

JAMES M. EBERSOHL

Cell: 623-***-**** Email: adxvsz@r.postjobfree.com

QUALIFICATIONS

6.5 years’ experience in communication, training, teamwork and leadership with the U.S. Air Force.

10+ Years’ experience of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, sales, marketing, and coordination of people.

Computer literate and proficient with Microsoft Office (Excel, Word, Office suite, PowerPoint, & Outlook).

Customer Service Manager/Client Services Manager for D.R. Horton Homes.

PROFESSIONAL EXPERIENCE

As the Operations Manager/ plant manager streamlined processes “Lean Management”, which saved the company from losing a $3.6M contract with the city of Phoenix.

Supervised 70 employees’ activities consistent with all Company policies, procedures and applicable laws and regulations.

Established and implemented departmental policies, goals, objectives, procedures in conjunction with board members, organization officials, and staff members.

Managed 20 to 40 houses at time as a superintendent. Built approximately 200 homes over 20 years in construction, with a 96% customer satisfaction rating.

Trained and supervised 16 customer service representatives on scheduling appointments w/ homeowners, coordinating with building trades, OSHA/job site training with 100% of staff meeting company training requirements.

Ranked #2 in sales for the BBB and #16 in the nation in 2013.

Audited company asset management database and discovered discrepancies with inventory control which resulted in recovering over $500K of missing inventory.

Certified in HTML.

Entrepreneurial mindset with Client management. 6 years of working with Start-up companies.

EDUCATION

University of Georgia Certificate of Completion in Home Inspection

Estrella Mountain Community College Business Management

Phoenix Computer Academy Frontend Developer

MILITARY

U.S. Air Force Maintenance F-16 Crew Chief Honorable Discharge

EMPLOYMENT

Red Website Builders, LLC Owner Jul 2022 - May 2023

JT Management and Design, LLC Owner and Operator Sep 2019 - May 2020

Palm Silage Inc. Operations Manager/Plant Manager JUL 2018 – SEP 2019

J & R Contracting, LLC Owner/ Project Manager Dec 2016 – JUL 2018

Miles Apiaries, LLC Chief Operations Officer JUL 2016 – SEP 2016

Matts Underground Utilities Health, Safety & Environmental Manager AUG 2015 – DEC 2015

Geotechnical Testing & Inspection Client Development Manager DEC 2014 – AUG 2015

Better Business Bureau Business Relations Representative SEP 2012 – NOV 2013

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