Service Agent Customer

VIRGILIO A. OBSINA

OBJECTIVE

To utilize my vast experience as a top talented customer service agent in conjunction with an excellent performance record including my15 years at a major US Hospitality Company in Florida and other businesses here in California. WORK EXPERIENCE

Customer Service / Inventory Associate

CarMax, Duarte, California May 2017 to February 2022

● Helped customers and answered questions.

● Managed hundreds of incoming and outgoing vehicles.

● Bar-coded all vehicles and processed them in the computer system.

● Parked cars at their designated lots.

● Washed cars and kept them tidy.

● Worked well with the team.

● Assisted them with all duties assigned.

Rideshare Driver

Lyft, Los Angeles, California, September 2017 to November 2022

● Drove Lyft passengers all over Los Angeles County and nearby counties.

● Provided a friendly and professional customer service environment.

● Kept Vehicle clean and presentable.

● Safely provided 9097 rides with excellent passenger satisfaction of 5.0 driver rating. Customer Service Associate

Delaware North Companies, Fort Lauderdale, Florida, May 2001 to August 2015

● Served passengers and customers at the Hollywood International Airport.

● Recognized for excellent performance and customer service.

● Maintained great rapport with guests, co-workers, management, and staff.

● Attended seminars and training conducted in-house, including Food Safety Certifications, Alcoholic Beverages Handling, First Aid, Guest Path program, and many others to excel in all customer service standards. SKILLS & ABILITIES

● Typing speed of 50 WPM

● Microsoft Word/Excel

● Computer programs including POS/CRM Systems

● Can effectively read, write, and speak English

● Experienced selling life, casualty, home, motor, mutual funds insurance

● Experienced with network marketing and multi-level marketing

● Excellent customer service

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