Data Entry Customer Service
Resume:
Ebony James
Loma Linda, CA *****
*****.********@*****.***
Over Seven years of public contact which included, operated various office equipment including 10- key, computer, typewriting, cashier, warehouse, asset protection and supervisory experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Asset Protection Manager
Kmart - Bishop, CA
February 2019 to November 2019
• Properly trained (one on one) with several other associates
• sorted through data, (visual and encrypted) to properly reduce shrink.
•developed several forward focussed programs to insure shrink percentage below 25%
• Checked identification for checks and credit card transactions Inventory Analyst
LeSaint Logistics - Fontana, CA
January 2017 to March 2017
Start up logistics company in need of a inventory analysis to create inventory standards and procedures. Also trained inventory control associates on how to properly perform these task. Customer service liaison, ICQA Manager
A. Amazon.com warehouse
August 2012 to February 2014
• Trained personnel with problem-solving, data analysis, process skills
• Team with Operational Excellence and Learning
• Continuous feedback and training programs for associates to ensure quality
• Reduce customer facing defects and operational inefficiencies
• Research root cause to provide feedback for corrective action
• Use root cause information to prevent future defects
• Introduced systematic analysis of daily discrepancy reports
• Detect theft loss and improve controls against it Major Achievements/ Projects
• Properly trained (one on one) with several other associates moving from tier 1 to tier 3 customer service liaisons.
• Undergoing training in every department over a 60 day period approx. 15 hours in each department.
• Maintaining Queue average of 50% completed. (Expected rate is 25% completed) Asset protection, Electronics Associate, Cashier, and Inventory Control Manager
B. Wal-Mart - Colton, CA
September 2009 to January 2012
• Introduced systematic analysis of daily discrepancy reports
• Detect theft loss and improve controls against it
• Enforced safety procedures, Controlled shrink issues, made sure safety procedures were followed.
• Maintained loss prevention procedures, input case files, properly prosecuted individuals for stolen property.
Major Achievements/ Projects
• Received two salary promotions
• Asked to take over higher positions
• Moved to other positions that required more responsibility Clerical manager
B. Wal-Mart - Riverside, CA
July 2010 to October 2011
• Provide information on program services
• Enter and receive data computers; utilize computers to request and receive information
• Maintain files, sort, file and receive documents; update records and receive information
• Operated copy machine, fax machine, and 10-key calculator
• Manage multiple clerical associate; hire, teach and manage schedules
• Schedule appointments, greeted customers, and maintained appointments
• Answered multi-line telephone
Major Achievements/ Projects:
• Become extremely efficient with managing multiple task
• Received multiple raises regarding exceptional work ethic Inventory Control Associate
B. Wal-Mart - San Bernardino, CA
September 2009 to March 2010
• Operated facility in compliance with OSHA and DOT standards
• Streamlined inventory identification and tracking system
• Ensure adequate inventory of materials and products in accordance with inventory cycles and organized philosophy
• Coordinates and manages daily physical cycle counts
• Conduct daily inventory analysis to solve inventory problems Major Achievements/ Projects
• Increased storage capacity by 10% by standardizing inventory control procedures
• Upgraded warehouse output
Cashier, shift supervisor
F. Wendy's Restaurant - San Bernardino, CA
August 2006 to March 2008
• Properly trained (one on one) with several other associates
• Operated cash register, bagged merchandise, stocked shelves, tagged merchandise, and took inventory.
• Checked identification for checks and credit card transactions Physical Education Assistant
E. San Bernardino Valley College - San Bernardino, CA August 2007 to December 2007
Cal-Works)
• Managed approximately 20-30 people
• Mentally Disables students
• General knowledge of general practices, methods and techniques used in physical education teaching; ability to maintain confidential files and information and to compile reports.
• Ability to deal effectively use the physical education equipment
• Ability to establish and maintain effective working relationships with teachers, parents, students and associate.
Education
Associate in Psychology
San Bernardino Valley College - San Bernardino, CA 2007 to 2010
High school or equivalent
San Gorgonio High School - Highland, CA
2006 to 2007
Skills
• Inventory management (5 years)
• Customer Service Skills (10+ years)
• asset protection (2 years)
• Cash Handling (10+ years)
• Customer Service
• Loss Prevention
• Public Speaking
• Physical Education
• CCTV
• 10 Key Data Entry
• Management
• Security
• Writing Skills
• Data Analysis
• Surveillance
• Typing
• Conflict Management
• Tutoring
• Quality control
• Inventory control
• Teaching
• Leadership
• Math
• Interviewing
• Quality assurance
• Root cause analysis
• Analysis skills
• Quality audits
• Quality management
• Process improvement
• Documentation review
• Employee evaluation
• Data collection
• Computer literacy
• Supervising experience
• Budgeting
• English
• Microsoft Office
• Internal Audits
• Logistics
• Research
• Merchandising
• Microsoft Powerpoint
Assessments
Office manager — Highly Proficient
May 2021
Scheduling and budgeting
Full results: Highly Proficient
Sales skills — Proficient
May 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
Microsoft Word, Excel, PowerPoint, and Outlook
Typing (45 WPM)
Filing and data entry
Cash handler, Managing Groups
Public speaking, time management, and proper organization skills
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