Support Representative Administrative Assistant

Objective:

I am seeking a position as a Administrative Assistant, where excellent analytical and technical skills can help improve profitability. I have a total of 15 years of customer service, extensive office management, communication, and accounting skills to benefit the organization. Hoping to apply my knowledge and expertise to a supervisor position within in the company.

Skills:

Management, Leadership, Administrative, Accounting, Accounts Payable, Billing and Coding, Collections, Financial reporting, Analytical ability, Data entry, Communication, Problem-solving.

Familiar with Microsoft Word, Excel, Access, PowerPoint, Outlook Express, SAP.

Education:

2023 MBA / Business Administration / Midway University

2020 / Bachelor / Business Administration / Midway University

2012 / Associate / Medical Office Technology / Hopkinsville Community College

Experience:

2021- Current- Warranty Supervisor. A.O. Smith Customer Care Facility

Oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.

Handle customer complaints and escalations.

Problem solving claims issues and reconcile account discrepancies

Robotic automation preparations and continuous improvement development

2019- 2020 AR Team Lead. A.O. Smith Financial Service Department

Supervise the team on the double deductions process.

Investigate and resolve deductions, billing, and account discrepancies.

Analyzing current and past financial data and performance. Creating financial reports.

Producing invoices for outstanding balances, monitoring accounts, and financial transactions, reconciling account balances, creating financial weekly and month-end reports.

Implementing ways to decrease deductions costs.

2014-2019 Warranty Deductions Representative. A.O. Smith Customer Care Facility

Investigate and resolve warranty claims, paying customer warranty claims. Analyzing pricing, shipping, and proof of purchase discrepancies.

2013-2014 Technical Support Representative. A.O. Smith Customer Care Facility

Investigate and repair failed units, processing credit card payments, providing customer care.

Customer service training

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