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Customer Service Assistant Manager

Location:
Toledo, OH
Posted:
June 23, 2023

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Resume:

Sinae Kim *** Avenue **

Los Angeles, CA *****

PH: 419-***-****

adxvqc@r.postjobfree.com

Profile Food & Hospitality Professional, experienced in both FOH and BOH operations, and management. Entrepreneurially-minded, service- oriented, and hands- on creative.

Skills • Genuine enthusiasm for customer satisfaction and team leadership

• Adaptable and quick with problem solving— able to assist wherever is needed

• Organized and attentive to detail

Experience Manager, Koreana Restaurant; Toledo, OH— 2017- 2019, 2021- Current

• Assist with reorganizing work space and service structure to improve customer and employee experience

• Assist with training and supervising FOH and BOH staff

• Improve work culture by introducing practices that encourage more positivity, teamwork, and a "Work Smarter, Not Harder" mentality

• Implement safe- work practices that adhere to food safety regulations and health department requirements

• Supervise employee scheduling to support fairness while maintaining coverage at peak times as well as minimizing unnecessary labor cost

• Manage restaurant flow, reservations, and coordinate V.I.P. Private parties

• Demonstrate genuine hospitality, resolve guest complaints, and assist our team wherever is needed

Sous Chef, Food Flo; Los Angeles, CA— 2016- 2017, 2019- 2021 Assist with food production and business operations e.g.,

• Food preparation

• Quality control

• Assembling meals

• Deliveries

• Catering events

• Recipe development

Education/ Related • ServSafe Manager level certified

• Certified Plant- based Chef (Level II) by Matthew Kenney Culinary

• Farmers market and festival sales experience

• University of Toledo & Columbia College Chicago

Sinae Kim

1138 Four Seasons Dr. Apt. 1

Toledo, OH 43615

PH: 419-***-****

adxvqc@r.postjobfree.com

REFERENCES

Florence Bertheau

CEO, Food Flo LLC

Email: foodflo@gmail.com

PH: 323-***-****

Daniel Blandford

Assistant Manager, Koreana Asian Grill & Sushi

Email: adxvqc@r.postjobfree.com

PH: 419-***-****

Aaron Justice

Owner/ Director of operations, Baldoria restaurant DTLA Email: adxvqc@r.postjobfree.com

PH: 323-***-****

Reuben Reynoso

Owner, Stink Eye Productions & Reynoso Photography Email: adxvqc@r.postjobfree.com

PH: 323-***-****



Contact this candidate