Customer Service
Resume:
RASHUNDA JONES
A S S I S TANT MANAGER
***************@*****.**
m
Chattanooga, Tennessee
37410
Contact
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism.
Focused individual with managerial experience in the business sector. Proven ability to develop and execute strategic plans, build relationships with clients, and manage the day-to-day operations of the business. Expertise in budgeting, financial analysis, and personnel management. Industrious professional with experience in retail management. Skilled in leading and motivating teams to exceed customer expectations while increasing profits and reducing costs. Recognized for driving team performance through open communication and a positive working environment.
Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem- solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
Dynamic leader with strong background contributing to process improvements and changeimplementation. Skilled analyst and problem- solver focused on eliminating operational gaps andoptimizing services. Provide team members with the knowledge and tools to succeed in fast-pacedenvironments.
Proactive professional with [Number] years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning.
Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives. Management professional with history of meeting challenges in complex organizations that rely on collaborative skills to contribute to company Career Objective
growth and success. Proven track record of delivering results in fast-paced environments that have pockets of ambiguity. Stellar command with delivering results, win-win outcomes, and navigating cross-functional teams.
Thoughtful leader with strong analytical and problem-solving abilities to drive business results. Have full ownership of strategic thinking to identify and capitalize on opportunities for growth and efficiency. Keen ability to analyze complex data and develop effective solutions to problems. Deliver symmetry with forward-thinking organizations that strive for meaningful impact.
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Efficient professional with experience and proven knowledge of team building, branding, and new business development. Aiming to leverage my abilities to successfully fill [Job Title] role on your team. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Results-oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Adaptable professional with [Number] years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.
Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver's license and a strong work ethic.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
CLEANER
KREATIVE KLEANING — Chattanooga, Tennessee
Dec 2021 - Present
ASSISTANT MANAGER
T PAYNE TRUCKING — Chattanooga, Tennessee
Mar 2014 - Present
E x p e r i e n c e
Safely handled cleaning chemicals to comply with guidelines and procedures. Washed windows, mirrors, and glass surfaces to remove residue. Disinfected and cleaned bathroom areas, refilling dispensers. Sprayed and blasted components to remove dirt and grease and restore appearance. Disinfected and sterilized equipment using germicides. Notified supervisor of issues with equipment or breakage. Interacted professionally with employees and clients. Thoroughly dusted and vacuumed commercial and residential buildings daily. Used commercial cleaning equipment on areas damaged by smoke, fire or water. Disinfected all areas of the facility using approved chemicals according to safety protocols. Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations. Utilized specialized equipment to clean carpets, upholstery and hard surfaces in commercial buildings. Set up, arranged and removed tables and chairs to prepare facilities for events. Participated in regular safety meetings, safety training, and hazard assessments. Notified managers concerning need for major repairs and additions to building operating systems. Collaborated with staff members to coordinate tasks and ensure that all areas were cleaned on schedule. Followed established guidelines for handling hazardous waste materials properly and safely. Sanitized and cleaned equipment and surfaces with solvents. Swept and mopped floors and vacuumed carpets.
Mixed cleaners and solvents to prepare cleaning solutions according to specifications. Performed regular custodial duties in assigned areas of the building. Coached and mentored new employees on company policies and procedures. Helped oversee the daily operations of the store, managing staff and inventory. Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties. Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Monitored sales performance to identify potential areas for improvement. Handled employee discipline and termination according to company policies.
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CAREGIVER
ELMOCROFT ASSISTANT LIVING — Chattanooga, Tennessee Feb 2015 - Nov 2020
Assisted with new employee training and conducted performance reviews to track overall progress. Oversaw daily financial transactions and managed cash flow to suppport profitability. Managed company orders, expenditures and sales to meet budget and revenue targets. Coordinated employee schedules according to staff availability and processed time-off requests. Reported customer and employee accidents, injuries, and concerns for supervisor review. Interviewed potential job candidates and made hiring recommendations to general manager. Organized company merchandise and displays to increase brand awareness and product sales. Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
Communicated with clients to address questions, concerns, and needs and provide quality customer service. Prepared monthly sales reports and presented them to senior management. Resolved customer complaints and handled refunds and returns to promote satisfaction. Tracked store inventories and replenished products according to demand. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Reviewed monthly financial results with partners to identify opportunities to improve profitability. Developed existing team into high productivity, results-oriented unit through creative initiatives. Addressed and resolved client or customer inquiries to foster superior standards of service. Administered bookkeeping functions to generate invoices and handle accounts payable and receivable. Represented business in marketplace and developed relationships with key accounts to promote and market business.
Created weekly schedules based on predicted staffing needs, budgets and employee requests. Implemented revenue strategies through statistical analysis. Conducted quality, timely performance feedback and performance appraisals. Identified operational process inefficiencies to recommend necessary improvements. Conducted monthly meetings to create business plans to drive successful monthly business. Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques. Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
Prepared meals according to client dietary requirements. Responded to resident dining needs and assisted with feeding. Helped clients with daily tasks, such as laundry, housekeeping, and shopping. Fostered resident comfort by answering requests and reporting observations to nursing supervisor. Worked in cooperation with family and outside providers to meet physical and emotional needs of patient. Assisted residents in activities of daily living to maintain health and dignity. Protected health information according to HIPAA policies and procedures. Facilitated social activities for clients to maintain a sense of purpose and community. Responded quickly to emergency situations and provided necessary first aid.
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Reported health changes and provided proper documentation to appropriate staff. Read and contributed to shift reports and care notes. Offered safety guidance protection to increase mobility for clients with impaired judgment. Maintained secure environment for staff and residents, following established safety standards. Provided proper care and observation of patient's skin to prevent breakdown. Responded appropriately to physical, emotional and developmental needs of residents. Served clients regular balanced meals for breakfast, lunch and dinner. Coordinated with doctors and registered nurses to develop care plans for clients. Cleaned and organized client's living quarters to make living conditions more hospitable. Observed physical and mental condition, intake and output and exercise to monitor client condition. Prepared and maintained records of client progress and performed services. Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert. Helped patients move in and out of beds, baths and wheelchairs. Administered bedside and personal care, such as ambulation, and personal hygiene assistance. Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
HIGH SCHOOL DIPLOMA
May 07 HOWARD HIGH — Chattanooga, Tennessee
Education
S k i l l s
Care giver
Typing
Communication
Cooking
Terrence Payne — T Payne Trucking
Boss
**********@*****.***
Natasha White — Elmcorft
Assistant Manager
**************@*****.***
References
• Boss • Management
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Contact this candidate