Customer Service Senior Paralegal
Resume:
SUMMARY
Knowledgeable and dedicated
customer service professional
with extensive experience in
establishing industry. Solid
team player with outgoing,
positive demeanor and proven
skills in establishing rapport
with clients. Motivated to
maintain customer satisfaction
and contribute to company
success.
EDUCATION
College Paralegal Certification
in Law
El Centro College
Aug 1994 to Dec 1996
VICKIE GENTRY
PHONE:
EMAIL:
*****.******@*****.***
Address:
Red Oak, TX 75154
EXPERIENCE
1st Procyon Claims Jan 2020 to Sept 2022
Adjuster Apprentice
■ Worked alongside experienced claim representatives to assist with damage assessments, providing support and input to ensure accuracy in all reports.
■ Maintained detailed and accurate documentation, including log notes and damage assessments, to ensure that all relevant information was captured and properly recorded.
■ Provided accurate and timely information to customers after damage assessments, answering questions and providing guidance to ensure that they fully understood the claims process.
■ Gained valuable field experience, learning about the importance of prompt and precise work in the aftermath of a catastrophe, while also developing important skills related to damage assessment and customer service. Delta Bail Bonds Sept 2005 to Mar 2019
Assist General Manager
■ Managed a team of over 20 employees, overseeing daily operations to ensure smooth and efficient workflow.
■ Assisted with verification of payroll, interview and hiring of employees, and supervised the team to ensure that all schedules were met and overtime was properly approved.
■ Contacted customers to provide information about court dates and collected payments for approved bonds, while also ensuring that all bond documentation was correct.
■ Managed day-to-day office functions, including serving as a customer service manager and hiring and mentoring new employees to help them succeed. Assistant Law Office Randall Jan 1994 to Jan 2004
Senior Paralegal/Legal
■ Worked closely with an attorney to handle all legal matters, including interviewing clients and accepting payments, conducting witness interviews and expert witness research, and preparing legal documents.
■ Assisted the attorney in preparing for trial, including drafting complaints, motions, and other legal procedures, while also conducting research and negotiations to settle claims and ensure that clients received a fair and equitable outcome.
■ Maintained an active diary on all assigned files, ensuring that all deadlines were met and that clients were regularly updated on the status of their case.
■ Addressed and answered all customer inquiries and complaints pertaining to claims being handled, working to provide excellent customer service and ensure that clients were satisfied with the level of service they received. VG
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