Service Representative Packaging Associate

AK

ARSHVEER KAUR

**************@*****.*** 548-***-**** London, ON N6G3H9

Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Credit Card Payment Processing

Report Generation

Report Creation

Customer Service

Data Entry and Maintenance

Understanding Customer Needs

Efficient and Detail-Oriented

Problem-Solving Abilities

Sales Expertise

Microsoft Office Expertise

Quality Control

Shipping and Receiving Understanding

Quality Assurance Controls

System Implementation

Verbal and Written Communication

Customer Retention Strategies

Papajohns London, ON

Customer Service Representative

03/2020 - Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Set up and activated customer accounts.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Mentored new employees on procedures and policies to maximize team performance.

Mccormick London, ON

Machine Operator

10/2022 - 03/2023

Documented daily production data and submitted accurate time logs to keep management up-to-date.

Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.

Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.

Reduced health and safety risks with strict adherence to safety protocols Summary

Skills

Experience

and PPE requirements.

Bosco and Roxy London, ON

Packaging Associate

03/2022 - 09/2022

Updated inventory and production information using warehouse management systems and scanner guns.

Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.

Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

Fanshawe College London, ON

Business Management in Management

12/2020

S.S.D College Punjab,India

Bachelor of Commerce in Commerce And Business Administration 07/2019

Education and Training

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