LISA PARKER
LITTLE ROCK, ARKANSAS 72204
adxvmn@r.postjobfree.com
Education
Word Processing, Draughon Business College, Little Rock, Arkansas
Diploma, Mills High School, Little Rock, Arkansas
Experience
Mortgage Svc Lien Release Rep, Arvest Mortgage Operation Center, Inc. (April 2016 – March 2023)
Logged into the Black Knight MSP/Director/Home tab Loan finder to identify the borrower using the investor loan number and process the PIFM date for Collaterals requested. Ordered Paid in full Notes From Bank of New York Mellon through a custodian website. Generated a report called MSD ran daily and sent by email. Pulled paid in full files, verified all documents were imaged into IPM system and searched files for Mobile Home Titles to be released and mailed to the borrower. Notated the Doc Release Mail Processing system by inserting comments for tracking of completed files. Ensures files are meeting company retention guidelines before destruction. Maintained customer confidence and protected Bank Operations by maintaining borrower information confidentiality. Converted extended file of paid in full loans into a note pad uploading data into an excel spreadsheet using text/csv and text to columns.
Accounting Clerk, Contracted/ Staffmark (July 2013 – April 2014)
Central Arkansas Water (Little Rock, AR)
Sorted accounts by researching in the computer database as active or inactive.
Prep active documents to be electronically scanned, indexed by keying numeric Customer account numbers that identify the document and routes it to the next workflow.
Alphabetically filed the active accounts and boxed the inactive accounts for offsite storage. Assist with answering the telephone and routing calls.
Imaging Specialists l, Contracted/Staffmark (September 2011 – May 2013)
US Able Life (Little Rock, AR)
Prepped, scanned and indexed billing documents into the imaging system to be worked by Group Maintenance and Group Issue for billing processing. Packs the original billing documents into boxes for off-site storage and labeled so they are archived according to destruction guidelines.
Receptionists, Contracted/Man Power (June 2010 – March 2011)
Modern Woodmen of America Fraternal Financial (Little Rock, AR)
Answered the telephone and routed messages.
Alphabetically filed documents.
Receptionist, Contracted/Adecco (July 2010 – October 2010)
New York Life Insurance Company (Little Rock, AR)
Answered the telephone and put together insurance interview packets.
Posted insurance payments and alphabetically filed documents.
Alarm Monitor, Career Staffing Services (February 2009 – April 2009)
Triple S Alarm Company Inc. (Little Rock, AR)
Monitored residential and commercial security systems, coordinated dispatch services, closed and rescheduled jobs.
Receptionist, Career Staffing Services (January 2009 – February 2009)
Jackson Hewitt Tax Services (Little Rock, AR)
Answered the telephone and greeted clients.
Contacted clients to verify data information.
Alphabetically filed documents and distributed checks.
Imaging Specialist l, (October 1999 – February 2008)
NuVell Financial Services (Little Rock, AR)
Answered the telephone, updated client information and taking payments over the phone. Compiled, sorted client files for electronic scanning, indexed by keying numeric Customer accounts numbers to identify documents into the imaging system for financial maintenance to assist customers with billing and service problems.
Maintained customer confidence and protected operation by maintaining customer information confidentiality.
Data Entry Clerk, (September 1996 – December 1996)
Heifer Project International (Little Rock, AR)
Performed data entry functions entering client information and donated funds.
Filed documents alphabetically and stuffed envelopes with brochure information.
Secretary I, (January 1996 – August 1996)
Post Prison Transfer Board (Little Rock, AR)
Answered the telephone, gave verbal information over the telephone to clients and typed
Board members work assignments.
Compiled and sorted files for distribution to the Parole board members for travel to various prison units to interview parolees.
Performed alpha-numeric filing of documents, tallied vote sheets, operated the fax and copier machine.
Skills
Organization, typing, data entry, maintaining customer confidentiality, thoroughness, decision making, independence, analyzing information, customer service, documentation skills, listening, ability to read and write, pay close attention to detail. Microsoft Word 2016 and Microsoft Excel 2016.
References
Ashley Russ
Personal Reference
501 351- 0907
Deena S. Coston, CPA
Central Arkansas Water
Little Rock, Arkansas
adxvmn@r.postjobfree.com
Traci Holt
Central Records Supervisor
US Able Life
Little Rock, Arkansas
adxvmn@r.postjobfree.com
Carrie M. Young
Administrative Assistant
Modern Woodmen of America