Customer Support Quality Auditor

Toni Silas

*** ***** **** # *, *********, MD **770 240-***-**** *********@*****.***

key qualifications

Excellent Operations, Sales and Customer Support experience

Knowledge of transportation and trucking industry trends and practices

Ability to interpret and adhere to DOT safety rules and guidelines

Operational knowledge utilizing dispatch, financial, scheduling and quoting programs

Coordinate daily tractor and trailer assignment and preventative maintenance for

Adept at coordinating multiple activities to support the company, customer and external staff

Related Experience

4/2019 to present Forman Inc., Dispatch Supervisor, Laurel, MD

12/2017 to 01/2019 Trimark Adams-Burch, Operations Supervisor, Landover MD 09/2006 to 02/2017 AAMC, Quality Auditor/Trainer, Washington DC 01/2004 to 01/2005 PBGC, Retirement Specialist, Alexandria, VA 11/1993 to 02/2003 United Parcel Service, Operations Manager, Laurel MD

duties performed

Oversee team supporting the Accounting, Operations and Sales departments.

Complete and maintain a variety of reports for CFO, Director of Operations and General Manager use

Supervise, schedule, dispatch and support drivers

Arrange, support and determine when to hire contracted services

Coordinate daily equipment needs and track details to arrange preventative maintenance for

Process various financial payments, bank and remote deposits

Train and audit employees to confirm competency level met or take action to further develop

Skills

Pro Comm Plus, Total Warehouse Logistics, Information Distribution SX.e, Salesforce, Oracle, DDS, AS400/TPX, Comdata, Retalix, Omnitracs, My Estes quoting program, IBM 5250, ELD, Microsoft Word, Microsoft Excel, Capture Perfect.

Education

Bachelor of Science: Business Administration

MORGAN STATE UNIVERSITY

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