Service Representative Office Manager

Julie Ontiveros **** Julianna Cir Lot #** Dallas, Texas 75229

Cell: 469-***-**** Email: ************@*****.***

OBJECTIVE:

● Dental office manager/Treatment Coordinator with 22yrs practical experience in all facets of dental industry in increased revenues and increased employee & customer satisfaction within the office I have partnered myself with.

● Designed and executed policies & procedures to ensure that every patient experience far exceeds their expectations. Adept at managing heavy daily patient volume including maintaining constant patient flow, appointment scheduling and treatment planning proficient in all documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality.

● Proficient in many software applications used within the industry to include but not limited to Dentrix, Open Dental, Eagle Soft, QSI, Dentrix Ascend, My experience has taught me that many of the industry specific software applications are intuitive and easily navigated. Accomplishments

● Fiscal responsibility is a strength of mine and can be measured through my collection efforts, expense controls and favorable NOI on budgets I am responsible for.

● Major strength in planning and solving problems.

● Well organized and self-motivated.

Professional Experience

Legacy Dental Dallas, TX

Regional Manager

2015/Present

● Oversee the operations of multiple dental offices, Supervised 6 offices, trained new managers, Complete daily and monthly reports, Interviewing, hiring and performance management.

● Payroll, Daily deposits, make sure all ppo Insurance/ Medicaid are verified for next day.

● Treatment presentation, Update fee schedules to system and more up on request.

● Clerical/administrative tasks such as filing, faxing, distributing documents.

● Communicating with billers.

●

All American Smile Center Dallas, TX

Office Manager 08/2014-

02/2016

● Manage and train new staff, Payroll, Daily deposit

● End of day report claims PPO Insurance/Medicaid.

● Treatment planning: Collect payments for treatment.

● Make sure all claims or accurate and ready to be submitted

● Supervised staff are doing their daily duties.

All Care Dental Dallas, TX

Office Manager 03/2010-06/2014

● Manage fast paced office with 9 employees

● Payroll, account receivable, billing for Medicaid and PPO Insurances

● Treatment planning collecting payments, Called in prescriptions

● Make sure all appointments are confirmed for the next day.

● Keep track of patients needing treatment.

Community Development Housing Rehab Division El Paso, TX Secretary II 1997-2000

● Customer Service representative, providing information.

● Answer multi-phone lines and forward calls.

● Set up meetings with title companies.

● Filing client’s records, distributing mail. And more up on request. Computer Skills and abilities

● Type 35-40 wpm

● Bilingual English/Spanish

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