Carrier Associate Rural

PAMELA LEE Wilson

**** ***** ******, ********, ** 806-***-**** ************@*****.***

ADMINISTRATIVE SUPPORT PROFESSIONAL

Proactive and resourceful administrative professional with 28+ years of diversified experience spanning administrative duties, caseload problem solving/management, team building, advocating for clients, competitive sales, high level problem solving, solution based critical thinking, financial development teams, goal-oriented measurement of success, and education fields with dynamic non-profit, academic, and healthcare settings. Driven and valuable team member with true grit. Hard work and contributor to any effort that serves the greater good. Streamlining processes, problem solving, and leveraging effective assistance in managing all records and procedures. Consistently recognized as a discreet and knowledgeable partner with the ability to juggle and prioritize needs while ensuring swift responses to all business concerns. Engaging collaborator with an ability to work closely with management, internal staff, and external contacts to coordinate information, build relations, and resolve problems. Strong interpersonal, communication, and organizational skills; thrives within detail-oriented, high-responsibility environments. AREAS OF EXPERTISE

Facility/Office Operations Speech Language Therapy Assistance Liaison/Collaborator

Executive Administrative Assistance Preparing Correspondence & Reports Funds Management

Records & Database Management Staff Payroll Management Medical Billing & Collections

Appointment Scheduling Exceptional Customer/Patient Service Donor Relations/Fundraising PROFESSIONAL EXPERIENCE

United States Postal Service Amarillo, TX

Rural Carrier Associate March 2022 – Present

I am responsible for upholding the oath I took to represent the values, honor, and dedication of the US Postal Service. I work in a high paced, detail oriented, and customer driven environment. My duties are not only important to the people on my route but to every paycheck earned by every employee. As a team, we represent mail service satisfaction in Amarillo and if our customers are happy and well served, they will continue to support and be our patrons.

Serve the public through accurate and quick delivery of parcels and mail

Assist all customers in a respectful and accurate manner

Display professional conduct and be of service to all customers

Case my mail, flats, and organize my parcels for loading

Team player with self-motivation and determination Hometown Media Group AMARILLO, TX

Marketing Specialists February 2021 – Present

I am responsible for developing relationships in the community and serving our local businesses by providing a broad base of marketing both in premium print and digital marketing strategies. I help strategize and put together marketing proposals that benefit my clients and keep their phones ringing and their doors swinging. I work with a phenomenal collaborative team to develop custom campaigns to ensure success and branding.

Self-motivation and integrity are necessary

Responsibility to my team and my clients is paramount

Goal setting and continuous education in the field of marketing

Honest communication and expectations for each account Quest Employment Services AMARILLO, TX

Job Placement Specialists April 2019 – Sept 2020

Use evidence-based practices and time-tested methodologies to deliver quality employment, disability, and transition services to meet the needs of my interns and help achieve their goals. Utilize a “boots on the ground” style of job placement services by building relationships with employers to access positions that are often never listed on standard job boards for individuals who require a greater level of support.

Working with young adults with different learning styles to identify personal strengths

Providing young adults not pursuing college hard/soft skill training helping obtain highest level of competitive employment

Job coaching each intern identify areas of successes, provide any necessary accommodations to achieve goals

Provide resources and community support to allow them to contribute their gifts and talents

Job skills training to offer support to help them be more successful in his/her job including: hands-on support, positive work behavior coaching, job-specific skills training, reinforcing skills, creating natural workplace supports, employer communication, establishing compensatory technique to increase independence

Developing a resume, letters of recommendation, interview skills, and provide 90 days on-the-job support HIGH PLAINS CHILDREN'S HOME AMARILLO, TX

CASEWORKER Jan 2019 – April 2019

Leveraged strong administrative and analytical skills managing a caseload in high responsibility non-profit environment, screening applications for children eligible for placement, coordinating interviews and making decisions for placement. Devised initial plans of service for children, introducing children to campus. Organized all records, paperwork, reports, and meetings while rewriting policy for updating and review. Attended court hearings, conducted counseling sessions, doctors’ appointments, bridge visits, campus fun activities, plan of service meetings, training sessions, and home visits.

Steered the team building efforts between co-workers, houseparent, and kids focusing on the quality of service and care delivery. Collaborated with team members to develop beneficial, attainable, and measurable goals.

Formulated new contracts, google docs, excel sheets, letters, and correspondence, organizing records in google drive for safety, confidentiality, and easy accessibility, which resulted in increased efficiency of the Social Services department.

Devised and executed innovative ideas and strategies to generate the most advantageous plan for everyone to be successful and productive in their life.

Worked effectively with all ages, from all levels of society, with many challenges while providing advocacy and support to all parties involved to achieve positive outcomes.

Generated working opportunities for kids to help them earn their own money by creating contracts and job work orders.

Counseled kids regarding realistic goals, ways to make better decisions for their life, and possible consequences their mistakes to help rectify their mistakes and make sound life decisions.

Led fundraising activities by building relations with several businesses and individual donors to raise funds for kids while supporting in-house parents to find new and creative ways to motivate the kids.

Educated the staff on a deaf child in care with cochlear implants, helped the child to analyze and capitalize on her abilities; changed her life and advocated for her, resulting in her admission in the deaf college.

Complimented by the supervisor for strong work ethic, honesty, integrity, advocacy, and creativity to improve job position for the future of High Plains Children's Home.

HIGH PLAINS CHILDREN'S HOME AMARILLO, TX

ADMINISTRATIVE ASSISTANT May 2018 – Jan 2019

Delivered proactive support to the Director by coordinating the smooth running of daily activities. Adeptly managed all administrative matters including greeting visitors, operating multi-phone system, updating database, managing donors, formulating reports, writing letters and correspondence, and handling all payments and cash functions. Managed the funds database updating relationship profiles of donors and distributing funds into proper accounts while ensuring proper correspondence and maintenance of records.

Streamlined administrative functions minimizing deficiencies while increasing efficiency in office functions

Maintained and updated a comprehensive database of over 3,000 contacts with current information, changes, new donor entries, and pertinent information

Wrote letters to all donors thanking them for their donations and support

Accurately processed all incoming donations, payments for kids, donations of funds from the use of facilities, and special campaigns by ensuring correct entries in the database

Edited letters, templates, grammatically improved on the old letter or crafted new letters to be approved by the supervisor

Organized employee data, managed inventory, and ordered any supplies needed for the campus on a regular basis

Delivered exceptional customer service by greeting all visitors entering the office and aiding as per their needs

Generated funds for the organization by building relationship with a new company, convincing the company to provide 10% donation of all their first month of business

Consistently praised, respected, and trusted by the Director as a front-line partner; edited the Director’s all personal writing including grant proposals, notes for board meetings, quarterly article for the news booklet

Promoted by the Director to caseworker role to provide care for children AMARILLO INDEPENDENT SCHOOL DISTRICT AMARILLO, TX

SUBSTITUTE TEACHER Oct 2009 – Jan 2018

Coordinated all responsibilities in the classroom during teacher’s absence. Delivered instruction to students in multiple disciplines and manage the classroom to ensure completion of developed lesson plans.

Actively engaged students by fostering autonomy and desire to learn; adapted teaching methods and instructional materials to target varying student needs and interests

PRIOR EXPERIENCE

NORWEST FINANCIAL CREDIT LENDER AMARILLO, TX

Critically reviewed loan applications with the borrower, assessing their loan to debt ratio, listening to their needs, and making lending decisions

EDUCATION & TRAINING

Bachelor of Science – Abilene Christian University – Abilene, TX Training: Speech-Language Pathology & Audiology Certified in CPR & First Aid Trauma Informed Care 1 Medical Consent Training

Psychotropic Medication Overview Trauma Informed Care Overview The Signs Of Child Abuse & ACES Working with the Traumatized Brain Child's Trauma

Technical Skills: Google Applications Microsoft Applications Ten Key Multi-line Phone Systems Excel References

Dan Johnson: Retired Engineer-Cell 806-806-***-****

Drew Perkins: Executive Director of High Plains Children’s Home-Cell: 806-***-****

Brian Mashburn: Minister at Southwest Church of Christ-Cell: 806-***-****

Paula Leverette: Lifelong mentor-Cell: 325-***-****

Dr. Ottis Layne: Family Medical Doctor-Cell: 830-***-****

Winona Colson: Broker/District Director for Fathom Reality-Cell: 806-***-****

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