Administrative Coordinator Operations Manager
Resume:
Gloria Y. Castro
** ******** ******, ******** ** 02126
adxvgw@r.postjobfree.com
Experience:
Brigham and Women’s Hospital Boston, MA
Operations Manager, Newborn Intensive Care Unit 1999-2014
Hired, trained and supervised 30 administrative staff
Facilitated and conducted staff meetings with nurses and administrative staff
Created Youth Summer Mentoring Program for high school students and nursing staff
Confirmed and managed all administrative components of the NICU
Collaborated with various other hospital leaders on NICU quality and patient satisfaction
Oversaw department budget and monitored billing
Served as active member of Diversity Committee; led workshops on cultural diversity
Participated in planning committee for hospital improvement
Collaborated with Nursing Director and Financial Officer for the NICU
Provided support to families with children in NICU
Maintained confidential files on staff and students
Updated and managed database of student and parent information
Supported and worked with other Operations Directors
Encouraged consistent dialogue between nurses and support staff
Brigham and Women’s Hospital Boston, MA
Administrative Coordinator, Newborn Intensive Care Unit 1990-1998
Organized and implemented hospital quality improvement programs
Completed and processed all payroll for the department
Trained and oriented new staff
Supervised daily activity in the department
Maintained confidential records and accurate records for human resources documentation
Worked with social workers, nurses and overall health care team
Continually updated hospital resources
Brigham and Women’s Hospital Boston, MA 1984-1990
Medical Records Department, Newborn Intensive Care Unit
Completed and processed all patient medical records
Attended all faculty meetings for updated training on new systems and processes
Researched new data base systems for the medical records
Professional /Leadership Memberships:
Lesley University Alumni Council Member
Women’s Professional Auxiliary for VFW Post
Education:
Lesley University, Cambridge, MA
Bachelor of Science in Management, 2005
Languages:
Fluent in Spanish
References for Gloria Castro
Leo Buckley – Executive Director of Business Operations
Nursing and Patient Care Services
Brigham & Women’s Hospital
Julianne Mazawwi – Assistant Director
Newborn Intensive Care Unit
Brigham & Women’s Hospital
Ayanna Cooper – President of Lesley Alumni Association
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