Center Representative Lead Phlebotomist
Resume:
Penny Hayes
Vancouver, WA
Hard working, personable, customer-oriented professional with 19 years of experience working directly with the public in patient registration, in the hospital and clinical setting. Have also worked as a customer service call center representative in the sprint repair department. Cashier experience as well, before going into the healthcare field. Authorized to work in the US for any employer. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work Experience
Lead Phlebotomist/Patient Registration
Vancouver Clinic - Vancouver, WA
June 2022 to May 2023
As a lead Phlebotomist, answering phones, registering patients for lab testing, entering insurance information into the computer system, ordering laboratory tests as needed. Communicated with physicians and customers by phone and email. Dealing with stressful and important situations between staff as well as customers. Ordered all the supplies to keep the laboratory functioning efficiently. I also communicated with my supervisor with needs and concerns of my team. Manager: Lisa Parkman
Phlebotomist
Aureus Medical Group - Omaha, NE
November 2021 to May 2022
Worked on contract as a phlebotomist, collecting specimens, ordering lab test as needed and registering specimens that were dropped off by other clinics, into the lab to be tested. Traveled away from home for 6 months during Covid to help with staffing needs. Employment/40 hours per week.
Jesse Mortensen
Lab Assistant/Phlebotomist
Legacy Health Systems - Vancouver, WA
November 2014 to September 2021
Perform computer order entry using Cerner Millennium; verify patient information, Audit outpatient orders, Receive and perform various processing of patient lab specimens in a timely manner, ensuring that STAT testing is given priority. Communicate with physicians and nurses regarding patient specimens, testing, and results.
Perform phlebotomy in normal and high stress environment, giving special attention to patient care. Prepare specimen travel lists and package specimens for transport. Consistently and promptly completes additional training, as required. Registered patients and collected insurance information. Employment/40 hours per week
Manager: Nichy Lee
Phelbotomist
PeaceHealth - Vancouver, WA
October 2014 to November 2014
Went around to patient rooms and collected blood specimens as needed per doctors orders. Making sure to collect the correct and best specimen possible. Giving the best care to the patient to make them as comfortable as possible.
Employment/40 hours per week
Manager: Roger
Laboratory Assistant/Phlebotomist/Patient Registration Mid-Columbia Medical Center - The Dalles, OR
July 2004 to October 2014
Followed specific protocols when performing specimen collection for drug and alcohol testing, Performed breath alcohol testing, Answered phones and faxed written communication to various employers and physician offices. Responded to codes to perform phlebotomy; worked efficient under high stress situations. Assisted patients with getting transportation when they did not have the means to get home. Employment/40 hours per week
Manager: Lois Corbbet
Phlebotomy Instructor
Columbia Gorge Community College - The Dalles, OR
October 2013 to December 2013
4 hrs. Per week
Taught hands-on phlebotomy skills to Students attending the Fall semester. Volunteer EMT/Firefighter
Cherry Lane Fire Department - White Salmon, WA
March 2003 to December 2004
I was a volunteer EMT. I responded to emergency situations, such as medical calls, accidents of any kind as well as fires.
• responded to pager 24 hours a day
Education
License in Limited
Columbia Gorge Community College - The Dalles, OR, US 2007
Portland School of Radiography - Portland, OR, US
Skills
• Phlebotomy, Epic, Patient registration, Patient care, Skills: Cerner, Customer registration, written and verbal communication in English, Customer Care, EMR, Proficient in the use of computers, Cerner Millennium, EPIC, EMR, MS Word, MS Excel Excel, Familiar with EMS, Phone skills, call center experience with Sprint repair, works well in high stress environment. Lab Assistant Team Leadership, Clinical laboratory experience Staff Management, Specimen collection / processing Customer Relationship Management, Medical imaging, Productivity, Performance, Blood sampling, Venipuncture, Employee Training, EMT Experience, Performance Tracking and Evaluations, Hospital Experience, Schedule Preparation, Order Entry, Job Assignments, Critical Care Experience, Managing, Reception Managing Employee Relations, Managing Career Progression, Managing Operations and Efficiency, Scheduling and Coordinating, Managing Multiple Tasks, Overseeing Employees (10+ years)
Certifications and Licenses
Certified Phlebotomy Technician
Certified Phlebotomy Technician
BLS Certification
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