Ade Oloruntoba

Business Analyst

adxvdm@r.postjobfree.com • 240-***-****

LinkedIn • Houston, TX 77077

Highly-talented and versatile professional with a proven track record of delivering successful projects, offering comprehensive experience in requirements gathering, process improvement, and stakeholder management. Skilled in utilizing a range of methodologies and techniques, including Agile (Scrum), Waterfall SDLC, and Lean Six Sigma. Proven ability to elicit, analyze, and document business needs to deliver optimal solutions. Adept at building strong relationships with stakeholders, possessing exceptional communication, collaboration, and facilitation skills, ensuring timely completion of project and accomplishment of set goals within specified budget. Passionate for continuous learning and improvement and committed to delivering innovative solutions and driving business success.

Technical Proficiencies

Tools:

Jira, Confluence, Version one, Rally, Microsoft SharePoint, Microsoft Office, Adobe Acrobat, Mockplus, Balsamiq, AWS

Cloud Technologies:

AWS (EC2, S3, VPC, CloudWatch, RDS, IAM

Databases & Languages:

MySQL, SQL Server, SQL

Operating Systems:

Windows, Linux (Red Hat CentOS

Monitoring Tools:

CloudWatch, CloudTrail

Areas of Expertise

Strategic Planning & Execution

Business Process Improvement

Requirements Gathering

Project Management

Stakeholder Engagement

Agile Methodologies

Data Visualization

Data Analysis

Risk Management & Mitigation

Team Building & Leadership

Market Trend Analysis

Business Intelligence

Professional Experience

Brink’s Home Security – Dallas Texas 2021 – Present

Business Analyst

Assess and resolve customers inquiries and complaints swiftly by providing robust solutions. Effectively navigate customers about the product and services. Administer various customers records based on interaction in an efficient manner. Enhance organizational efficiency by conducting root cause analysis to identify and rectify organizational business process issues. Act as a liaison between key stakeholders, subject matter experts (SMEs), and the technical team to identify area of opportunities and ensure accurate translation of requirements.

●Ensured customers satisfaction by establishing exceptional relationship with diverse clients and resolving complex problems.

●Led User Acceptance Testing (UAT) for new application projects and developed comprehensive UAT test scripts to ensure the quality and functionality of the applications.

●Delivered in-depth business analysis and progress status of all assigned tasks by actively participating in project weekly status meetings.

●Improved all requirements implementation and testing by creating the Requirements Traceability Matrix (RTM).

Texas Department of Criminal Justice 2019 – 2022

Business Analyst

Managed various projects within the organization by utilizing both Waterfall/Traditional and Agile methodologies. Designed wireframes and screen mockups for effective guidance and gathered feedback from stakeholders during workshops or interviews, and to verify requirements. Streamlined key organizational processes by investigating and resolving complex issues through effectively conducting root cause analysis. Served as a liaison between business stakeholders, subject matter experts (SMEs), and the technical team to ensure successful project delivery. Ensured compliance with organizational rules, regulations, policies, and guidelines. Actively participated in diverse Agile Scrum meetings, including daily stand-ups, sprint planning, backlog grooming, sprint review, and sprint retrospective, for Agile projects.

●Elicited area of improvements and requirements of business by supporting in conducting workshops and interview sessions with diverse business SMEs of multiple departments, key stakeholders, and other company staff.

●Developed use case diagrams by leveraging UML methodology and process flow diagrams to represent “as-is” and “to-be” business processes.

●Created and maintained the Requirements Traceability Matrix (RTM) to ensure successful tracking, implementation, and testing throughout the project lifecycle.

●Collaborated with project team members leveraging Confluence application as well as to upload/manage project documentation as needed.

●Efficiently utilized Jira to capture and record epics, features, user stories, and acceptance criteria for various Agile projects.

Sedetos Global Solution Inc - Baltimore MD 2017 – 2018

Scrum Master (Data Migration Contract)

Coached and collaborated with teams to promote self-organization and enhance productivity through agile scrum practices. Facilitated product backlog grooming and capacity planning, removing impediments and mitigating potential risks to ensure project success. Utilized key metrics such as capacity planning for diverse projects. Effectively highlighted potential risks and ensured implementation of Agile Scrum practices.

●Demonstrated expertise in AWS Cloud computing, including planning, installation, configuration, and management of data and troubleshooting EC2 instances, Windows and Linux OS, and MySQL Database.

●Assisted Scrum team to refine the product backlog and facilitated in devising robust resolution of obstacles by leveraging both internal and external resources.

●Successfully implemented CloudWatch and CloudTrail for monitoring services built on AWS, resulting in improved system stability and enhanced troubleshooting capabilities.

Baltimore County – Baltimore MD 2015 – 2017

Technical Support Specialist

Provided excellent customer service, assisting clients with technical issues via phone, email, and live chat, while accurately documenting and tracking issues and resolutions in a ticketing system. Participated in software installations and applications, while demonstrating excellent communication skills, attention to detail, and the ability to work collaboratively with cross-functional teams.

●Efficiently managed user accounts, reset passwords, and resolved technical problems with LAN, WAN, and other systems, while configured Active Directory and other applications with strong technical skills.

●Successfully installed, configured, and troubleshooted hardware and software issues, including operating systems, applications, virus and spyware removal software, printers, and network connectivity.

Education & Certifications

Agile Business Analyst Training (2020) – TBS Solutions LLC – Gaithersburg, MD

Bachelor of Science in Family Studies and Human Services (2017) – Towson University – Townson, MD

Certified Scrum Master (CSM) – Certified to facilitate Agile project management using Scrum methodology

AWS Certified Solutions Architect – Designing and deploying scalable and fault-tolerant systems on AWS

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