Data Entry Customer Service
Resume:
Kathy Ibarra
********@*****.***
Career Overview
I am currently seeking to change job fields. I have extense experience in customer service, sales, retail and feel that I have overgrown that type of work environment. I would like to utilize my knowledge in an office setting and gain a new perspective. I am a fast learner, easy going and work well independently or with a team. I take initiative and give 100% into my work. Core Strengths
• Customer Service Expert
• Merchandising
• Active Listening Skills
• Telecommunication skills
• Inventory control familiarity
• Troubleshooting procedures
• Opening/Closing Procedures
• Strong Organized Skills
• Bilingual (English/Spanish)
Work Experience
Costco
Cashier Assistant
July 2016- Present
Santa Cruz, CA /Gilroy, CA
Greet members, helps members load order onto conveyor belt, determines member's packing preferences, answers questions, relates information on special promotions, thanks members and provides prompt and courteous member service. Packs member orders into boxes and loads to a separate cart or flatbed. Checks packaging for tampering. Follows all safety and security procedures. Assists members loading orders into car when appropriate. Runs for items such as, merchandise, boxes, register supplies and item numbers as requested by cashiers to keep lines moving smoothly. Transfers items not on belt to separate cart or flatbed as cashiers scan them. Follows proper departmental procedures for performance of duties. Maintains cleanliness of register area and general front end area. Cleans spills and trip hazards immediately. Retrieves carts and flatbeds from parking area using a rope with clasping hook, pushing no more than 8 carts together. Keeps lot area free of debris and sweeps in front of building. Performs related tasks such as set up and closing duties for the department such as, returning products, collecting paperwork, stocking registers and cleaning area. Operates mechanical trash compactor/cardboard bailer. Assists in other areas of the warehouse as necessary. Wireless Advocates
Sales Representative
Santa Cruz, CA
August 2012 to June 2016
Duties: Facilitating retail sales of cellular phones and wireless services to the general public. Ongoing knowledge of telecommunications products and services. Seek additional sales through creative marketing and community involvement. Store operations such as opening/closing, cash management and other clerical duties as necessary. Developing and monitoring action plans for the accomplishment of daily/month sales goals.
Sales Representative
Radio Shack/Mobile Wireless Target
Watsonville, CA
March 2012 to July 2012
Duties: Greeting customer with enthusiasm and energy. Serving and selling to multiple customers. Offering customers cutting-edge solutions in a friendly, confident and knowledgeable manner. Execution of non-negotiable standards of store operation including stocking, cleaning, merchandising, etc. Other duties as needed. Work independently as well as with a team. Sales Representative
T-Mobile
Gilroy, CA
December 2009 to January 2011
Duties: Maintain a complete understanding of the wireless industry, wireless phones, rate plans, features and services offered by the carrier. Build customer base and provide ongoing customer service. Achieve monthly sales and equipment goals set by management. Actively work with existing customers to provide additional accessories, features and add-on’s. Actively partner with team members to maximize team goals. Attend meetings, trainings and boot camps monthly as required. Assist with inventory counts as required/requested by management. Balance cash drawer at the end of each shift daily.
Technician
Wireless Lifestyle
Capitola, CA
February 2010 to September 2010
Duties: Maximize sales retail accounts. Create product and brand awareness. Communicate effectively plans, features, products and services to a variety of customers. Increase visibility of these wireless products and services. Meet and/or exceed monthly sales goals. Maintain a sound knowledge of specific wireless products and services. Build productive relationships with in-store personnel. Restock merchandise as needed working with in-store personnel. Attend requested training sessions and conference calls.
Sales Representative
Verizon Wireless
Aptos, CA
August 2009 to December 2009
Duties: Analyze customer needs and present solutions. Deliver the best product set-up and coaching experience possible. Provide our customers with a basic understanding of the functionality of the products and accessories they purchase. Attended informal training to better understand our retail store operations and keep up with company, market, and industry trends. Support daily business operations, including processing customer transactions and auditing cash receipts daily. Sales Representative
ATT&T Wireless Services
Salinas, CA
June 2006 to July 2009
Duties: Develop and reach customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: accepting phone and accessory inventory, accepting customer payments. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Handle service inquiries from customers, provide efficient, courteous customer service and assist in all aspects of product offerings and services.
Skills: Customer service, retail sales, phones skills, bilingual, copier and fax machine, filing, copier, cash and credit handling, basic data entry
References available upon request
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