Service Representative Agent

Elisa Jones

Toledo, OH

************@******.***

+1-567-***-****

Work Experience

Customer Service Representative

Target.com - Phoenix, AZ

October 2021 to January 2023

Inbound calls, issue refunds, reach out to vendors on missing items, add points to target red card etc Customer Service Agent

Eddie Bauer - Call Center - Grove City, OH

January 2019 to October 2021

· Enter customers order into order processing system

· Upsell merchandise and credit when prompted by the system

· Perform support functions as necessary to support the call center

· Perform data entry functions

· Review all provided reference materials to maintain comprehensive understanding of policies and procedures

· Identify and communicate to management significant trends in customer inquiries

· Perform additional duties as assigned

Sales Associate

Rainbow Shops - Columbus, OH

January 2012 to July 2019

· Stocking merchandise

· Cashier

· Light cleaning

· Present and sell company products and services to new and existing customers

· Prospect and contact potential customers

· Reach agreed upon sales targets by the deadline

· Resolve customer inquiries and complaints

· Set follow-up appointments to keep customers aware of latest developments

· Create sales material to present to customers

Education

High school diploma

East High School - Columbus, OH

August 2009 to June 2012

Skills

• Call center

• Customer service

• Good communication skills

• Attention to detail

• Adaptability

• Time management

• Good organizational skills

• Product knowledge

Contact this candidate