Ursula Williams

St. Louis, MO *****

adxv9x@r.postjobfree.com

314-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Clerk

license office - St. Louis, MO

March 2018 to Present

Front office clerk, assistance customers with motor vehicle,and driver license and other office duties. Cash handling, faxing, and copying.

Senior Customer Service Representative call center Kemper Home Service Companies - St. Louis, MO

July 2013 to June 2017

Assist customers with death,life, and fire claims on the phone and help walk-ins with claims. Customer Service Representative

Client Services Inc. - St. Louis, MO

November 2012 to August 2013

Assisting agents with answering questions and placing orders over the phone for goods and services. Crew Leader Assistant

US Census Bureau - St. Louis, MO

April 2010 to July 2010

Planned work by reviewing assigned areas to determine neighborhoods and location. Meet daily with the enumerators to assigned work areas and locations.

Senior Consultant

At&t call center - St. Louis, MO

February 1998 to October 2008

Handle inbound customers calls, solve customers problems with telecommunications services like caller id and call waiting. Meeting sales and deadlines

Education

Associate in Secretary science

Northeast Mississippi Community College - Boonville ms August 1983 to May 1985

High School Diploma

Southwest High School

June 1979 to August 1983

Skills

• Typing 40 wpm, data entry 8,000 keystrokes pm (10+ years)

• Inventory Clerk

• Filing (5 years)

• Data Entry (10+ years)

• Call Center (10+ years)

• Customer Care (10+ years)

• Telecommunication (10+ years)

• Office Administration (3 years)

• Computer Networking (10+ years)

• Phone Etiquette (10+ years)

• CSR (10+ years)

• Customer Service (10+ years)

• 10 Key Data Entry (10+ years)

• Clerical Experience (3 years)

• Word Processing

• Help Desk (3 years)

• Technical Support

• Microsoft Windows

• Active Directory

• Microsoft Outlook

• Desktop Support

• Operating Systems

• Network Support

• DNS

• LAN

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