Personal Assistant Customer Service

WENDY BARBER

** ***** **** ******, *********-on-Hudson, NY 12033 518-***-**** *************@*****.*** Medical office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Time Management

Verbal and Written Communication

Medical Terminology

Customer Service

Healthcare Operations

Professional Relationships

Payment Arrangements and Negotiation

Operational Requirements

Multi-Line Telephone Systems

Attention to Detail

Regulatory Compliance

Multitasking Abilities

Claims Processing

Scheduling

Patient Care Coordinator, 02/2006 - 04/2023

Madison And Saratoga Hearing Center – Castleton, NY 12033 Recommended service improvements to minimize recurring patient issues and complaints. Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Performed as subject matter expert for case management processes. Monitored patient health records for accuracy to meet compliance with healthcare guidelines. Processed payments using cash and credit cards, maintaining accurate records of transactions. Resolved customer complaints using established follow-up procedures. Provided excellent customer service to patients and medical staff. Compiled and maintained patient medical records to keep information complete and up-to-date. Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication. Answered incoming calls, scheduled appointments and filed medical records. Helped address client complaints through timely corrective actions and appropriate referrals. Communicated with insurance companies to verify coverage and obtain authorizations for medical PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

treatments and procedures.

Greeted and assisted patients with check-in procedures. Maintained confidentiality of patient data and condition to safeguard health information. Upheld confidentiality requirements and regulatory compliance guidelines. Taught patients and families to use at-home medical equipment. Verified patient insurance eligibility and entered patient information into system. Worked with patients to schedule tests and procedures. Provided support and guidance to patients and families to navigate healthcare systems. Delivered excellent patient experiences and direct care. Managed over 30 customer calls per day.

Ordered all office supplies and kept check on inventory levels Provided outstanding support to entire staff which helped improve process flow and boosted efficiency Handled job duties for staff members which were unavailable or out of office Developed close working relationships with front office and back office staff Personal Assistant to the Owner, 01/2000 - 02/2006 Kalimah Jenkins/ Curves For Women – East Greenbush, NY 12061 Managed mail and both incoming and outgoing correspondence, mail, email and faxes. Updated and maintained confidential databases and records. Reduced process inconsistencies and effectively trained team members on best practices and protocols. Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Used discretion when handling confidential information. Served as point of contact between clients and managerial staff. Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

Sourced and ordered office equipment and supplies. Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Educated clients about how to properly use, maintain and store devices Collaborated with primary care physicians and otolaryngologists to initiate mutually beneficial referral programs

Kept detailed track of household and maintenance inventory and schedules Maintained appropriate filing of personal and professional documentation High School Diploma: 06/1983

Ichabod Crane Senior High School - Valatie, NY

EDUCATION

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