Abril V. Ramirez

951-***-**** adxv9a@r.postjobfree.com

Experienced in Collections and Customer Service to provide Outstanding Service to the public.

SUMMARY OF QUALIFICATIONS

Bilingual

Data Entry

Knowledgeable in HMO. PPO, Medicare, and Medi-Cal billing guidelines

Proficient in all Microsoft Office applications

Customer Service skills

Office Administration

PROFESSIONAL HIGHLIGHTS

Non Office Floor Clerk (Receiving Clerk) 2013- Present

Ryder Systems Inc Fontana CA

Validate that Carrier is at correct location and at correct appointment time per the appointment schedule.

Direct Drivers to the loading dock doors.

Check the shipment status to verify all product has been received and ensure counts are correct.

Appointment scheduling of all inbound containers and Air shipments.

COLLECTIONS SPECIALIST 2006 – 2009

Air Methods Corp San Bernardino CA

Responsible for ensuring proper and timely collection of air medical service accounts including interacting with Insurance Companies and patients.

Collect on Insurance claims while maintaining excellent customer service.

COLLECTOR/CUSTOMER SERVICE REP

NCO Financial Systems Inc Ontario CA 2003

Pursued debt recovery and credit collections by contacting debtors.

Inquired Credit Bureau Database and used the Automatic Dialer System.

Used various software methods and electronic databases to find current contact information for debt recovery and credit collection accounts having inaccurate addresses and telephone numbers.

Verify telephone and address information, segregating those accounts ready to be contacted from those requiring skip tracing.

EDUCATION

United Education Institute

Los Angeles, CA 1997-1998

Certified Medical Assistant

AWARDS AND HONORS

Most Aggressive Collector- Air Methods Corp 2008

Quality Award- NCO Financial Systems Inc 2003

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