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Support Representative Solutions Consultant

Location:
Newton, NJ
Posted:
June 24, 2023

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Resume:

Daniel Hernandez Jr Branchville, NJ 973-***-**** (M)

HTTPS://www.linkedin.com/in/hernandezdan adxv7a@r.postjobfree.com Professional Offering:

Solutions Consultant focused on delivery and customer adoption of Digital Transformation Platform(s). Assist clients in pre-production planning, implementation and Post Sales analytic review(s) of B2B tool suites. Miti- gate risk in areas of Hybrid/Cloud migration efforts to demonstrate viability Application performance - Work- flow strategies - and reporting. Work as a strategic partner with Customers & Re-Sellers to provide project Value Assessments to business requirements aligned to a continuous improvement strategy. Provide a co- hesive migration plan for newly acquired tool suite. On-board Client education and assist in identifying oppor- tunities to an organization of product capabilities, its effective use, and strategic direction. PROFESSIONAL EXPERIENCE:

Apposite Technology (Remote) Encino, CA

SALES ENGINEER 4-8/2022

• Engage potential new customers/clients/partners in comprehensive discussions to elicit feedback on their challenges within the Enterprise to projects that are not satisfied with existing tool suites due to time - complexity - cost. Provide product technical Demonstration and Presentation on Apposite Emulation & Traffic Generation offering

• Consultative delivery to Key Sponsors to risk mitigation in QA / pre-Production Testing. Highlight legacy cumbersome multi-console approach of our competitors approach. Skills Summary: Apposite Technology Network/Wan Emulation plus Traffic Generation Zonefirst Randolph, NJ

MIS / ENG DIRECTOR 6-11/2021

• Administration to Network WAN/LAN & Manufacturing ERP - VOIP - Microsoft O365 & Teams

• Product improvement across entire Landscape in Engineering and Manufacturing. Hire of new Engineering talent to staff. Align Team to current and new Engineering initiatives. Create Engineering Lab to facilitate growth in product.

• Maintain Manufacturing ERP System and drive initiatives to sunset /replace current environment to SaaS driven mod- el. ERP. Prep engineering effort for CES. Onboard marketing consultants for Web overhaul. Optimum Altice /RFM Services Sparta, NJ

TECH SUPPORT REPRESENTATIVE 2020-/2021

• Engineer Level III for Cable ISP Support to Northern NJ Territory. Provide Root cause isolation to customer & Business issues. Troubleshoot to root cause on WiFi - LAN - Manufacturing architectures.

• Maintain account entry to local CRM system and issue Service Call request as needed. Accedian (Remote) Montreal, CA

SOLUTIONS CONSULTANT - NY METRO TERRITORY 2-12/2018 Accedian Skylight Solution. Specific to the newly acquired PVX SaaS Monitoring Solution.

• Engage potential new customers/clients/partners in comprehensive discussions to elicit feedback on their challenges within the Enterprise or projects that are not satisfied with existing tool suites due to time - complexity - cost. Provide product enhancement input to current product with Accedian development Team

• Consultative delivery to Key Sponsors to risk mitigation and leave behind the legacy cumbersome Packet Store re- quired of our competitors approach. Illuminate customers to Accedian’s Triage construct. Skills Summary: RFI/RFP Requirements gathering - SWOT Analysis - Competitive landscape - Engage at Enterprise Sales Architecture - Excellent communication skills – SaaS implementation -Ability to align seamlessly to Customer Strategic needs – Goal Oriented

NetScout Systems Westford, Ma

SOLUTIONS CONSULTANT - NY METRO TERRITORY 2013 to 2018

• Drive Pre and Post Sales support for NetScouts nGeniusONE™ Business Assurance Solution. Engage customers/ clients/partners in comprehensive discussions to elicit feedback on their challenges within the Enterprise or projects that are staging and require a high definition view into their Service Delivery Landscape. Level – set prospects via Pre- sentations / Demo highlighting NetScout’s ability to provide critical network and application information to responsible tenants of the organization.

• Portfolio Base - ADP - PRL - Holy Name - B&P Paribas. NJ State Gov…..Portfolio Wins; Polo Ralph Lauren, ADP, RWJ – St.Barnabas

Skills Summary: Linux, AIX, Windows Server, Sandler Sales / Solution Selling MEDDIC, Certified. AWS/EC2 creation for examples to Cloud Monitoring. Excellent communication skills. Wire Shark Packet Diagnostics. Shunra Philadelphia, PA

KEY ACCOUNTS SOLUTIONS CONSULTANT 2011 to 2013

• Hunter / Gatherer of Shunra’s Performance Suite to Key Accounts for new business. Preflight sites moving to or increasing their responsibilities in the area of QA Application Performance testing. Amplify the severity to End User Experience by injecting delta latency profiles in a pre-production environment. Assist customers in integration of Shunra’s Tool to HP LoadRunner / Performance Center product. Portfolio Wins; Warner Bros., Canada, ADP, KeyBank Compuware E. Rutherford, NJ

TECHNICAL ACCOUNT MANAGER: 2006 to 2011

• Pre Sales support of Compuware’s Vantage Business Management suite. Provide education and strategy approaches to prospective clients moving to or increasing their responsibilities in the area of IT Service Management based on Business Service Management.

• Engage at “C” level for discussions relating to CPWRs ITSM Offering and its seamless integration to; - End User Expe- rience – Middleware code level capability (DynaTrace) – Run Time Application Monitoring. Provide detailed presenta- tion(s)/Demos in support of the Vantage suite. Member of Lead Team to the onboarding of the BSM Solution acquisi- tion

Portfolio Wins; Stryker Ortho, MTA NY, Refresh... Citi Bank NA, Existing Business Skills Summary: Linux, AIX, Windows Server ...Solution Selling Certified, Great Demo Certified... ITSM EDUCATION:

County College of Morris 60 Credits Electronics Engineering Technology Current Course Work AWS Solutions Architect - Python United States Air Force Weapons Avionics Systems Certified INTERESTS: Coaching, Public Speaking,

LANGUAGES: Spanish



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