Service Representative Data Entry

YENISLEIDY ALVAREZ

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PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Understanding Customer Needs

Data Entry and Maintenance

Customer Data Confidentiality

Responding to Difficult Customers

Electronic Information Systems

WORK HISTORY

02/2018 - Current

Customer Service Representative

Hitech Lube - Hialeah, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services and company information. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

12/2013 - 10/2017

Nursing Assistant

Excellent Care Home Health Services - Miami, FL

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Documented care actions by completing records and logs in medical software system. Helped patients effectively manage routine bathing, grooming and other hygiene needs. Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing. Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms. EDUCATION

06/2012

Patient Care Technician

International Training Careers - Miami, FL

11/2011

Phlebotomy

International Training Careers - Miami, FL

07/2006

High School Diploma

Centro Unificado Jose Marti - La Habana,Cuba.

MIAMI LAKES, Florida 33016 305-***-**** *********@*****.***

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