Roosevelt Johnson

Milton, FL *****

adxv6b@r.postjobfree.com

850-***-****

** + years' experience in receiving, storing, and issuing materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports. Authorized to work in the US for any employer

Work Experience

Call Center Representative

Alorica - Pensacola, FL

December 2019 to Present

• Test and evaluate existing network systems

• Perform regular maintenance to ensure that networks operate correctly

• Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems Computer network support

• Confer with customers by telephone to provide information about products or services,

• Take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Warehouse Lead

Gold Ring Gulf - Milton, FL

April 2019 to December 2019

• Manually move material from one place to another

• Keep a record of the material they move

• Signal machine operators to help move material

• Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

• Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

• Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

• Receive and count stock items, and record data manually or on computer.

• Mark stock items, using identification tags, stamps, electric marking tools, or other labeling equipment

Maintenance

Machine Operator

Mundy Corporation - Cantonment, FL

January 2017 to July 2018

Cantonment, FL

• Observe machine operation to detect defects or machine malfunctions, adjusting machines as necessary.

• Inspect workpieces for defects and measure workpieces to determine accuracy of machine operation using rules, templates or other measuring instruments.

• Read blueprints or job orders determining product specifications and tooling instructions and to plan operational sequences.

• Start machines and turn hand wheels or valves to engage feeding, cooling and lubrication mechanisms.

• Read technical manuals to understand equipment and controls

• Disassemble machinery and equipment when there is a problem

• Repair or replace broken or malfunctioning components

• Perform tests and run initial batches to make sure that the machine is running smoothly

• Detect minor problems by performing basic diagnostic tests

• Test malfunctioning machinery to determine whether major repairs are needed

• Adjust and calibrate equipment and machinery to optimal specifications

• Clean and lubricate equipment or machinery

• Move machinery and equipment

Forklift Operator

Overhead Doors - Pensacola, FL

May 2011 to January 2017

• Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships or containers by hand or using trucks, tractors or other equipment.

• Sort cargo before loading and unloading.

• Attach identifying tags to containers or mark them with identifying information.

• Clean and maintain equipment, making basic repairs as necessary

• Report malfunctioning equipment to supervisors

• Move levers, push pedals, or turn valves to control equipment

• Drive and maneuver equipment

• Coordinate machine actions with crew members using hand or audio signals

• Follow safety standards

Education

High School Diploma

Pensacola Adult High School

Skills

• Call Center

• Customer Service

• CSR

Certifications and Licenses

Forklift Certified

Assessments

Attention to Detail: Inventory — Completed

August 2019

Applying systematic processes for managing and storing products and merchandise. Full results: https://share.indeedassessments.com/share_to_profile/ e8a8b95c329670192a78c429d5a1618beed53dc074545cb7

Sales Skills: Influence & Negotiation — Completed

June 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/ share_to_profile/78b0586c36e4dbdbead7c821f5bc455deed53dc074545cb7 Customer Focus & Orientation — Familiar

September 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/0b636c7501d6aa0a45b6ea227ecfed67eed53dc074545cb7 Workplace Safety — Completed

January 2020

Following best practices to avoid accidents and injuries. Full results: https://share.indeedassessments.com/share_to_profile/ eade88606d1496399c6b11dc7ec1d406eed53dc074545cb7

Reliability — Expert

January 2020

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/share_to_profile/ c28c949538752a42adb4a8d4ce5c3c4beed53dc074545cb7

Attention to Detail — Completed

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: https://share.indeedassessments.com/ share_to_profile/6d896ed5746d731f4564909e23fbc831eed53dc074545cb7 Sales: Influence & Negotiation — Completed

November 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: https://share.indeedassessments.com/share_to_profile/ e2276a98c0b7c1cb0058aa882230c00beed53dc074545cb7

Mechanical Skills: Aptitude — Completed

April 2019

Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: https://share.indeedassessments.com/ share_to_profile/0692c361be990c1cf55eb3f9d0741aea

Medical Terminology — Completed

April 2019

Understanding and using medical terminology.

Full results: https://share.indeedassessments.com/ share_to_profile/9d7cb0e59458997bd99e0eb687b2ff50eed53dc074545cb7 Reliability — Proficient

April 2019

Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/ share_to_profile/0c434304e0ae73b9ce9a5984fb898bf3eed53dc074545cb7 Troubleshooting for Maintenance Technicians — Completed April 2019

Measures a candidate's ability to apply mechanical reasoning when repairing malfunctioning hydraulic, pneumatic, and electrical systems.

Full results: https://share.indeedassessments.com/share_to_profile/ fc6121ba95c341d2b67d4fc106fdd241eed53dc074545cb7

Warehouse Associate — Expert

January 2020

Assesses the tendencies that are important for success in warehouse roles. Full results: https://share.indeedassessments.com/ share_to_profile/0e14bcce74d3ed3d2ab6a1865145384eeed53dc074545cb7 Data Analysis — Completed

December 2018

Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.

Full results: https://share.indeedassessments.com/share_assignment/w6zdcwqzun-p-2qr Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate